Installer von Photoshop und Lightroom starten nicht

Community Beginner ,
Feb 24, 2022 Feb 24, 2022

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Ich habe mir gerade ein Adobe Foto-Abo gekauft und wollte jetzt die Programme installieren.Allerdings funktioniert die Setup Datei irgendwie nicht, denn wenn ich auf diese doppel Klicke dreht sich das Laderad kurz und danach passiert nichts mehr.Auch im Task-Manager wird die Setup.exe sofort geschlossen, genau so wie die Adobe-Creative-Cloud Applikation, welche gleichzeitig gestartet wird. Ich würde mich freuen, wenn mir jemand weiterhelfen kann. 🙂

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Community Beginner , Feb 25, 2022 Feb 25, 2022
I was able to fix the problem, with upgrading to a newer Windows 10 Version and downloading it from Firefox instead of Chrome or Opera. I think those two browsers just dont work.

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Adobe Employee ,
Feb 24, 2022 Feb 24, 2022

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Ethan, sorry you are unable to use your newly purchased Photography subscription.  Are you installing Photoshop CC on a computer you own?  If so, try using a different web browser and follow the steps listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html to begin the download and install process.  If you have any additional questions, please respond with the version of Windows you are attempting to install Photoshop CC on?

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Community Beginner ,
Feb 24, 2022 Feb 24, 2022

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I have a Windows 64 bit system and I'm wondering ,if another programm stops those installers .

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Community Beginner ,
Feb 24, 2022 Feb 24, 2022

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The version is called 20H2, I think

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Adobe Employee ,
Feb 24, 2022 Feb 24, 2022

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Ethan, are you encountering an error message that leads you to conclude that the installation is being interrupted?  This is a new membership, so make sure that you have full control of the computer and network you are installing the software on.  Please update this public discussion with any specific errors you are encountering.

 

If you would like direct assistance with the installation, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen to support a team member can guide you through the process.

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Adobe Community Professional ,
Feb 25, 2022 Feb 25, 2022

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Do you logged in as an Administrator or a user with Admin rights during you tried the installation?

The installation must be done with an Adminstrator account. 

Do you any protection programs,  like virus scanner, internet security, adaware protection and so on, installed and running?

If yes, stop all these programs and try again. 

 

Try to create a new user account with Administrator rights and try the installation with this account.

Create a local user or administrator account in Windows (microsoft.com)

 

Check the Windows logs if there are appropriate entries related to the Adobe setup.

Event Viewer – How to Access the Windows 10 Activity Log (freecodecamp.org)

 

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Community Beginner ,
Feb 25, 2022 Feb 25, 2022

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I was able to fix the problem, with upgrading to a newer Windows 10 Version and downloading it from Firefox instead of Chrome or Opera. I think those two browsers just dont work.

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Adobe Employee ,
Feb 25, 2022 Feb 25, 2022

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Thanks for the update, Ethan!

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