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Installing apps on a different hard drive, "Cannot install to root path."

Community Beginner ,
Jan 22, 2018 Jan 22, 2018

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I'm attempting to install my Adobe apps to a hard drive other than the C drive. I find the Install Location option in preferences and when I choose the drive that I want, the app tells me that it "cannot install to root path." This is a non-removable drive and I made sure to format and create a simple volume from the drive. Do I need to put the apps into a specially named folder or something? I can't seem to find the answers.

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correct answers 1 Correct answer

Adobe Employee , Jan 23, 2018 Jan 23, 2018

Hi JNH,

You have mentioned that you would like to install the Adobe Creative Cloud apps on a different drive location of your computer. Yes, you can configure the installation destination from within the Creative Cloud app preferences to do so, however we would suggest you to install your applications on the primary drive or C drive only.

Please be aware that there will still be shared resources stored to your primary drive, In addition during the install process temporary files will also be creat

...

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Community Expert ,
Jan 22, 2018 Jan 22, 2018

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what os?

what suite version?

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Community Beginner ,
Jan 22, 2018 Jan 22, 2018

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I'm on Windows 10.

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Enthusiast ,
Jan 22, 2018 Jan 22, 2018

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It depends what you are trying to install, but all Adobe programs usually require some portion to be installed on the main drive

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Community Beginner ,
Jan 22, 2018 Jan 22, 2018

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I installed Creative Cloud on my C drive.

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Community Expert ,
Jan 22, 2018 Jan 22, 2018

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that's your only option for the cc desktop app.  you can install the cc apps on other (non-portable, non-network drives).

are you having any problems with the apps?

[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]

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Community Beginner ,
Jan 22, 2018 Jan 22, 2018

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I understand that I can only install the CC desktop app on the primary drive, but it's my understanding that I can install the Adobe apps (Illustrator, Photoshop, etc.) on a different drive. I found the option to choose the drive but it gives me the error listed above. How do I configure my drive so that I can install one of these apps on a non-primary drive?

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Community Expert ,
Jan 22, 2018 Jan 22, 2018

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it needs to be a non-portable, non-network drives with read/write privileges for the user (you).

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Community Beginner ,
Jan 22, 2018 Jan 22, 2018

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As far as I'm concerned, it is a non-portable drive. It's secured in my desktop, formatted and partitioned into a volume.

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Community Expert ,
Jan 22, 2018 Jan 22, 2018

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using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html or contact @AdobeCare via twitter.

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Community Beginner ,
Aug 07, 2019 Aug 07, 2019

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You need to create a folder in that drive your trying to install it in. The root directory is the primary drive itself. Create a file on that drive and call it Adobe programs or something like that and then try again. I know this is old but I had the same problem and didnt find the final correct answer. There were some good facts but not the final answer.

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New Here ,
Nov 02, 2019 Nov 02, 2019

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you're a big help.. 🙂 thank you much.. 

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New Here ,
Jul 28, 2020 Jul 28, 2020

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Thank for posting this comment, you saved my life.

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Community Beginner ,
Jul 28, 2020 Jul 28, 2020

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I get it 100%, no problem at all. Glad I could help

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New Here ,
Aug 19, 2020 Aug 19, 2020

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Thank you man! You also saved me from a lot of trouble. Much appreciated, had to sign in just to say thanks.

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New Here ,
Oct 29, 2020 Oct 29, 2020

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THIS was the correct answer. Thank you sooo much for posting.  Major hero points for you.

 

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New Here ,
Nov 14, 2020 Nov 14, 2020

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Thanks for this man!!

 

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New Here ,
Dec 04, 2020 Dec 04, 2020

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this comment is everything. TO THIS DAY lol

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New Here ,
Dec 19, 2020 Dec 19, 2020

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Awesome! It worked like a champ.  I created the folder and then went to File Preferences and made it default to that new folder.  Thank you so much!

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New Here ,
Mar 08, 2021 Mar 08, 2021

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Thank you, creating a folder called "Adobe Files" in my D drive and then selecting that to install to worked and got around this error.

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Community Beginner ,
Mar 08, 2021 Mar 08, 2021

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Sweet! Hope the answer wasnt too hard to find. Any other questions I can
try to answer them if I know it.

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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Same for me, two years later, this is the correct answer and not even the highlighted one. Thank you!

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New Here ,
Sep 04, 2022 Sep 04, 2022

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This literally saved me so much headache. Thank you!!

 

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New Here ,
Sep 18, 2022 Sep 18, 2022

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This answered my problem thanks.

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New Here ,
Sep 22, 2022 Sep 22, 2022

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This man is the GOAT. Three years later and still saving lives

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