Installing Creative Cloud Desktop - Error code 206

Community Beginner ,
Jul 01, 2022 Jul 01, 2022

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I have been trying to install the Adobe Creative Cloud app on my computer. However, I cannot log into my account. If I try signing in through the web browser, it keeps opening new tabs like this:

Captura de pantalla 2022-07-01 223704.jpg

If I then try to sign in on the installer, I get this screen and error code 206:

Captura de pantalla 2022-07-01 224052.jpg

I tried following the steps listed on the error screen (turning of my firewall and antivirus), but it still doesn't work. Has anyone already found a solution to this? Or do you at least know why this happens?

 

Thank you.

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Creative Cloud , Installation

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correct answers 1 Correct answer

Community Beginner , Jul 16, 2022 Jul 16, 2022

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Community Expert ,
Jul 03, 2022 Jul 03, 2022

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Community Expert ,
Jul 03, 2022 Jul 03, 2022

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TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-on Windows be sure to do the EASYFIX.MSI in step 2 of the above link
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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Community Beginner ,
Jul 03, 2022 Jul 03, 2022

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Still not working. I am using Windows 11, and TLS 1.2 is enabled by default. I tried disabling TLS 1.3 thinking it could be causing conflict, but it still didn't work. I followed all of the steps in the second link, still with no success. However, when I opened the CS6 and CC page as instructed in Solution 1, step 2, I first got a Bad Request error. Then I refreshed the page after clearing the cookies, and this time the page successfully displayed Pong. Maybe that could provide some further information?

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Community Expert ,
Jul 04, 2022 Jul 04, 2022

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clear your (at least adobe) cookies and cached files

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Community Beginner ,
Jul 16, 2022 Jul 16, 2022

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Community Expert ,
Jul 16, 2022 Jul 16, 2022

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good 

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