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Installing Creative Cloud

New Here ,
Aug 09, 2013 Aug 09, 2013

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When I try to install Creative cloud I get error A12E1

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Creative Cloud

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New Here ,
Sep 15, 2013 Sep 15, 2013

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I can't use the system when it doesn't work. I have the programs working now but add ons like downloading fonts don't work. I need to have access to these things and while I can work with the programs, I can't make any changes like using a new font unless I go through this entire process. I don't have time for that so I as well haven't attempted to do the update again either until it is solved.

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New Here ,
Sep 15, 2013 Sep 15, 2013

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I am really close to cancelling my membership and just buying the software because I don't get good internet signal in my area because of 60 yr old phone lines running my dsl. With internet being flaky and then not getting a good download when I do have a connection, I need to go to a system that works. I think maybe if Adobe saw thousands cancel their memberships because of a problem, maybe they would actually pay attention. I live 10 miles from one of their big offices so maybe I will just pay them a visit to personally let them know.

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New Here ,
Sep 19, 2013 Sep 19, 2013

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booting into safe mode works

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Explorer ,
Sep 20, 2013 Sep 20, 2013

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Thank you @Moonchiled!!

Best tip on the entire thread.

That worked for me.

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New Here ,
Nov 03, 2013 Nov 03, 2013

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To all those who offered help please accept my delayed thanks. I am not used to experiencing these problems with Phoroshop and Adobe products. There was a time when Adobe staff and their agencies in other countries gave the help we needed.

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New Here ,
Feb 05, 2014 Feb 05, 2014

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First I got the error as well, but the update went smooth after I closed all my running programs. Hopefully helps somebody.

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