Installing CS3 on Dell XPS13

Report · Jan 13, 2019

Looking for any type of help to get CS3 installed on my new Dell XPS 13. I upgraded from a Dell XPS 13 9343 to a Dell XPS 13 9370. CS3 installs and runs just fine on the older computer but not on the new. When installing and running any of the CS3 components for the first time on the older computer a window will pop up and ask for the product key to activate. When doing the same on the new computer, the process will start which I verified in Windows task manager but no window pops up whether it be the component window such as Illustrator or the window asking for an activation key. Below are some of the hardware spec for the two computers.

XPS 13 9343

5th Generation Intel(R) Core(T M) i7-5500U Processor (4M Cache, up to 3.00 GHz)

8GB Memory

512GB Solid State Drive

13.3-inch UltraSharp(TM) QHD+ (3200 x 1800) InfinityEdge touch display

Windows 10 Home (64bit) English

XPS 13 9370

13.3'' 4K Ultra HD (3840 x 2160) InfinityEdge touch display

8th Generation Intel(R) Core(TM) i7-8550U Processor (8M Cache, up to 4.0 GHz)

Intel(R) UHD Graphics 620

1TB PCIe Solid State Drive

16GB LPDDR3 2133MHz

Windows 10 Home (64bit) English

Report · Jan 13, 2019

Run the CS 3 apps using Windows Compatibility Troubleshooter option and try to recommended setting.

Please refer below link :

CS3 Activation-the solution!

Let us know if you need further assistance.

Report · Jan 14, 2019

Been there done that … doesn’t work. If you look from my original post, CS3 installs and runs on the older Dell and installs and process (Illustrator as an example) is running verified using Windows Task Manager but does not display on the newer Dell. Both computers are running the latest version of Windows 10 but the difference being the processor and graphics hardware. Is there some graphics software, firmware, hardware that CS3 requires?

Report · Jan 14, 2019

Been there done that … I have done all the Compatibility stuff too. Even tried working with the high DPI setting and nothing seems to work. In my post two computer same OS but different HW, CPU, GUI and display resolution.