Installing CS4 and CS5 on to Windows 10 professional

Community Beginner ,
Oct 22, 2021 Oct 22, 2021

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I have a valid copy of CS4 and an upgraded version of CS5.  Both were running on my Windows 10 home laptop however when I upgraded to Windows 10 professional CS5 was deleted.

The problem is that I must install CS4 before I can use my upgrade disk to install CS5.

When I tried to install CS4 from my disk I got an error message "code 2".

When I attempted to dowload CS5 from my account I got a message "The file archive part of CS5 is missing ----Please download all of the parts"

What is the problem and how do I fix it?

 

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Adobe Community Professional ,
Oct 22, 2021 Oct 22, 2021

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Moving thread to the Download & Install forum from Using the Community

 

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Adobe Community Professional ,
Oct 22, 2021 Oct 22, 2021

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Are there 2 files in the download page .exe and .7z?

 

or when you download archive file , did you extracted and ran the installer?

Whats is the Windows 10 version number?  ( winver- type the command in command prompt)

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Adobe Community Professional ,
Oct 22, 2021 Oct 22, 2021

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The problem is that I must install CS4 before I can use my upgrade disk to install CS5.

 


By @South Essex

 

That is not true.

You can use the disc and it will ask you for the serial number of CS4 that you are upgrading from. 

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