installing illustator on mac sierra 10.12

[sophie28189084eevv]

has anyone had any sucess doing this ? i am not the best with computers so considering buying a new mac 

any help would be appreciated 

[kglad]

ai cc 2019 is the last ai version compatible with sierra.  ie, use the prodesigntools link below, but a full explanation of previous versions follow.

1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019 and older, use prodesign tools.com*.

3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links.**

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* most (but not all) adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com
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** there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam,

https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td...

----------------=====----------------------------------------------------------------------

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[sophie28189084eevv]

Thanks for your reply 

not having much luck 

when you say download from the app do you mean the app store ? as photshop isnt in my app store 

[kglad]

no, use prodesigntools.com, https://prodesigntools.com/adobe-cc-2019-direct-download-links.html

follow the directions (esp step 1) then download ai cc 2019

[Test Screen Name]

You need to know that Adobe officially do not provide any old versions for your old system. By good luck, the link shared with you has the official Adobe old version, that they haven't deleted yet. To get this you need to carefully read and follow the instructions, there isn't any simpler alternative because Adobe took it away.

[sophie28189084eevv]

thank you im currently waiting for it to download 

do you need the subcription to adobe in order to use this ?

[kglad]

yes, you need an active subscription to use all adobe cc apps, even non-current cc apps.

[Nancy OShea]

Creative Cloud is not compatible with older operating systems.  To use the current desktop apps & services, you need MacOS Ventura, Big Sur or Catalina.  Sierra is too old & unsupported.

Before you subscribe to Creative Cloud, make sure your computer meets the minimum CPU and GPU requirements described below.

- https://helpx.adobe.com/creative-cloud/system-requirements.html

- https://helpx.adobe.com/illustrator/system-requirements.html

Creative Cloud All Apps (51 + pro apps & services) and Single App Plans
https://www.adobe.com/creativecloud/plans.html

Hope that helps.

[Lumigraphics]

Be aware that Sierra is very old, and no longer supported by Apple. That means it is not secure and is unsafe to use online. Your computer would be at least 10 years old and yes you may want to consider buying a newer one.

[sophie28189084eevv]

i sucessfully downloaded but it slowed my computer so ive un installed now and have a new one on the way as i  needed something new prior to this.

thank you for all who advised 

[kglad]

you're welcome.  enjoy your new computer BUT do not migrate any adobe files other than production files. ie, if you're going to migrate, uninstall everything adobe (which is sounds like you've done) and clean adobe from your old computer:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html