Installing on ARM processor

New Here ,
Dec 01, 2021 Dec 01, 2021

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I downloaded illustrator 2 months ago and realized my computer was windows 8 so I couldn't install it. I waited too long before trying to cancel and it said I would be charged $70 to cancel so I kept it and bought a new computer. The new computer now also is not compatible because it has a ARM processor. I called illustrator and explained that I can't use it and the rep told me he would send me a link to tutorials which would allow me to install. I asked him specifically "even though it has an ARM processor?" He said "yes you can download"....the link he sent me just takes me to the general tutorial page and I'm so lost. When im on the page to download illustrator it says "available on this computer:white_heavy_check_mark:" but when I click download, the system requirements says it's not available for that processor. Can anyone tell me if this was miscommunication or can I download it?

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correct answers 1 Correct answer

Community Expert , Dec 01, 2021 Dec 01, 2021

I would return the computer and get one with an Intel or AMD processor that is designed for general usage. ARM-based Windows PCs are typically cheaper and lower-powered and not suitable for graphics and design use.

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Community Expert ,
Dec 01, 2021 Dec 01, 2021

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Will Adobe apps work on Windows computers that use ARM processors?

 

At the moment, only Lightroom (version 4.1 and later) and Photoshop (version 22.4 and later) run natively on Windows computers that use ARM processors.

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Community Expert ,
Dec 01, 2021 Dec 01, 2021

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I would return the computer and get one with an Intel or AMD processor that is designed for general usage. ARM-based Windows PCs are typically cheaper and lower-powered and not suitable for graphics and design use.

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New Here ,
Dec 01, 2021 Dec 01, 2021

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I am factory resetting it right now so I can return it. I can't even install my printer on it! 

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Community Beginner ,
Dec 29, 2021 Dec 29, 2021

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This is not an acceptable answer. It's a cop out for Adobe's failure to support the platform when they said they would 2 years ago.

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Community Expert ,
Dec 29, 2021 Dec 29, 2021

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Photoshop and Lightroom Cloud already support ARM processors. Adobe has stated that other apps will follow in due course.

 

It's always essential to check software system requirements prior to investing in new hardware and operating systems.

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Community Beginner ,
Dec 30, 2021 Dec 30, 2021

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There has been no development for over a year and I have owned my SPC for 2 years. That is not an excuse.

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Community Expert ,
Dec 30, 2021 Dec 30, 2021

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LATEST
quote

There has been no development for over a year and I have owned my SPC for 2 years. That is not an excuse.


By @jay_ebooks

 

Your point is noted but, as you are aware, you're speaking to fellow end users here. Not Adobe.

 

Let's see what Adobe serves up in 2022.

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Community Expert ,
Dec 29, 2021 Dec 29, 2021

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Its the correct answer, so it must de facto be acceptable because there is nothing else to accept.

You could always get a Mac, ARM processors are much further along on the Apple side of things.

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Community Beginner ,
Dec 30, 2021 Dec 30, 2021

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That is not a solution and never will be.

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