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Installing Photoshop CC and when it asks for my password it keeps saying that it is incorrect

New Here ,
Jul 18, 2018 Jul 18, 2018

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Screen Shot 2018-07-18 at 3.45.40 PM.png

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correct answers 1 Correct answer

Community Expert , Jul 18, 2018 Jul 18, 2018

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password https://forums.adobe.com/thread/2139902

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Community Expert ,
Jul 18, 2018 Jul 18, 2018

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You're not trying to add your Adobe password, are you?

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Community Expert ,
Jul 18, 2018 Jul 18, 2018

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When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password https://forums.adobe.com/thread/2139902

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Community Expert ,
Jul 18, 2018 Jul 18, 2018

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When you restart your computer, or power it up you have to enter a password. That's the one you use here.

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New Here ,
Oct 05, 2022 Oct 05, 2022

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my pasword it keep saying it incorrect , why ?

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Community Expert ,
Oct 05, 2022 Oct 05, 2022

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use your mac password 

 

if that doesn't help you, paste a screenshot of the password prompt into a message here.

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