Installing Photoshop

[savannah86_]

I've already purchased the newest version of photoshop but now I'm having trouble installing. Below are my operating system specs:

OS X

Version 2.8.2

Processor 1.8 GHz Cor i5

Memory 4 GB 1600 MHz DDR3

[PrintFusion45 · Accepted solution]

Please match your hardware with these minimum requirements from the Tech Specs official Adobe document:

• Multicore Intel processor with 64-bit support
• Mac OS X v10.6.8 or v10.7. Adobe Creative Suite 3, 4, 5, CS5.5, and CS6 applications support Mac OS X Mountain Lion (v10.8) when installed on Intel based systems.**
• 1GB of RAM
• 2GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
• 1024x768 display (1280x800 recommended) with 16-bit color and 256MB (512MB recommended) of VRAM
• OpenGL 2.0–capable system
• DVD-ROM drive
• This software will not operate without activation. Broadband Internet connection and registration are required for software activation, validation of subscriptions, and access to online services.† Phone activation is not available.

* Some GPU-enabled features are not supported on Windows XP.

** Learn more about Mac OS X Mountain Lion support.

Also, please mention what exact error you're getting while installing the product. A screenshot would be nice.

[Jeff A Wright]

Savannah, sorry you are unable to install Photoshop. Can you post the exact version of Photoshop you are trying to install? I don't see any recent purchases or active memberships under the e-mail address you used to post to this public discussion forum. 

Can you also confirm that you are using Mac OS 10 and not a more recent version, Savannah?

[kglad]

(this one's 10 years old.)

[Jeff A Wright]

Probably, Kglad, but Savannah stated she had bought the newest Photoshop. 

If you are trying to install an older version of Photoshop, Savannah, then see https://community.adobe.com/t5/download-install-discussions/download-non-subscription-adobe-software... for information on how you can download non-subscription software from your Adobe account. This would include older versions of Photoshop if they are available.

[kglad]

yes, but she said that in 2013!

[Jeff A Wright]

Good point; we will be switching to a new engagement engine soon. I wonder if it will still display 10-year-old discussions as current.

[kglad]

oh boy.

[Jeff Arola]

Many times when you see an old thread like this on the first page of a forum, it's because a spammer posted and the post was deleted.

Spammers target old threads for some reason.

[kglad]

@Jeff Arola 

that didn't happen here.

[Jeff A Wright]

Thanks, @Jeff Arola. This helps encourage us to remove these older unanswered posts. The Download and Install Community had several merges, so there are a lot of old discussions. Spammers can be part of it, too, making the old posts active.

I also have been testing an engagement engine that detects these discussions as active. Adobe will be shifting to another method soon.