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Installing Photoshop

New Here ,
Mar 18, 2013 Mar 18, 2013

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I've already purchased the newest version of photoshop but now I'm having trouble installing. Below are my operating system specs:

OS X

Version 2.8.2

Processor 1.8 GHz Cor i5

Memory 4 GB 1600 MHz DDR3

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correct answers 1 Correct answer

Mar 18, 2013 Mar 18, 2013

Please match your hardware with these minimum requirements from the Tech Specs official Adobe document:

  • Multicore Intel processor with 64-bit support
  • Mac OS X v10.6.8 or v10.7. Adobe Creative Suite 3, 4, 5, CS5.5, and CS6 applications support Mac OS X Mountain Lion (v10.8) when installed on Intel based systems.**
  • 1GB of RAM
  • 2GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on re
...

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Mar 18, 2013 Mar 18, 2013

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Please match your hardware with these minimum requirements from the Tech Specs official Adobe document:

  • Multicore Intel processor with 64-bit support
  • Mac OS X v10.6.8 or v10.7. Adobe Creative Suite 3, 4, 5, CS5.5, and CS6 applications support Mac OS X Mountain Lion (v10.8) when installed on Intel based systems.**
  • 1GB of RAM
  • 2GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
  • 1024x768 display (1280x800 recommended) with 16-bit color and 256MB (512MB recommended) of VRAM
  • OpenGL 2.0–capable system
  • DVD-ROM drive
  • This software will not operate without activation. Broadband Internet connection and registration are required for software activation, validation of subscriptions, and access to online services.† Phone activation is not available.

* Some GPU-enabled features are not supported on Windows XP.

** Learn more about Mac OS X Mountain Lion support.

Also, please mention what exact error you're getting while installing the product. A screenshot would be nice.

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Adobe Employee ,
Aug 14, 2023 Aug 14, 2023

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Savannah, sorry you are unable to install Photoshop. Can you post the exact version of Photoshop you are trying to install? I don't see any recent purchases or active memberships under the e-mail address you used to post to this public discussion forum. 

 

Can you also confirm that you are using Mac OS 10 and not a more recent version, Savannah?

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Community Expert ,
Aug 14, 2023 Aug 14, 2023

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(this one's 10 years old.)

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Adobe Employee ,
Aug 14, 2023 Aug 14, 2023

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Probably, Kglad, but Savannah stated she had bought the newest Photoshop. 

 

If you are trying to install an older version of Photoshop, Savannah, then see https://community.adobe.com/t5/download-install-discussions/download-non-subscription-adobe-software... for information on how you can download non-subscription software from your Adobe account. This would include older versions of Photoshop if they are available.

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Community Expert ,
Aug 14, 2023 Aug 14, 2023

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yes, but she said that in 2013!

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Adobe Employee ,
Aug 14, 2023 Aug 14, 2023

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Good point; we will be switching to a new engagement engine soon. I wonder if it will still display 10-year-old discussions as current.

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Community Expert ,
Aug 14, 2023 Aug 14, 2023

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oh boy.

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Community Expert ,
Aug 14, 2023 Aug 14, 2023

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Many times when you see an old thread like this on the first page of a forum, it's because a spammer posted and the post was deleted.

Spammers target old threads for some reason.

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Community Expert ,
Aug 14, 2023 Aug 14, 2023

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@Jeff Arola 

 

that didn't happen here.

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Adobe Employee ,
Aug 15, 2023 Aug 15, 2023

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Thanks, @Jeff Arola. This helps encourage us to remove these older unanswered posts. The Download and Install Community had several merges, so there are a lot of old discussions. Spammers can be part of it, too, making the old posts active.

 

I also have been testing an engagement engine that detects these discussions as active. Adobe will be shifting to another method soon.

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