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Hi,
I know this has been mentioned before, but I am having difficulties installing Premier or Photoshop Elements 23 on my PC (with Windows 11). I originally had these installed without any issues, but recently I had an issue with my PC and had to reset it. Now everytime I try and install the software I get the same errors - see below.
I have removed all versions of the software, disabled antivirus, treid to install as administrator...but no luck.
I have followed the 'get help' link - no luck
I have updated my MS C++ apps to the latest versions - no luck
The error log is as below (which doesn't mean much to me as I am not very technical with this). Can anyone please assist.
Note that this is not a creative cloud installation, just a standard license on a PC.
Thank you
RT
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start by repairing all ms c++ versions that can be repaired and updating all versions that can be updated.
if that fails:
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Thanks for the suggestion but to be honest there is no 'new' advice here. I have tried these so many times without any success.
It appears that the msvcr120.dll and msvcp120.dll files were missing on my computer and no amount of repairing/reinstalling ms c++ files worked. I also think all the advice regarding anti virus and administrator mode is not correct either. I had conducted a full reinstall of windows 3 times.
However, I have found the solution that worked for me - thanks to another blog.
Note that this worked for me, and I did not see anyone suggest this simple fix on the adobe forum. This has been very frustrating for me and I hope this helps others.
Good luck.
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thanks for that, but other users should use the more tradiitonal fixes (which failed for you).