Installing PSE 2022 - Various dll Errors, CustomHook_HD_PSE.exe

[niagara94]

Hi - I am trying to install Photoshop Elements 2022 on a new computer after PC Mover failed to successfully transfer it (files were missing).  PC Mover also failed to transfer several old versions of Microsoft Visual C++.  When I tried to install Elements I received error messages about CustomHook_HD_PSE.exe system error and it said that several dll files were missing (it mentioned I think 3 dll's, a different one each time I clicked).  I tried to download some dll's and put them in the Elements folder but I still can't get the installation to work.  The error messages end with "We are unable to install Adobe Photoshop Elements 2022 this time:  Error code 183" and the only available messages were a link to get help on the web and quit.  Also, (I don't know if this matters) but I am installing to the D drive as the C drive is a solid state drive and has only 256 gb while the D drive has 2 tb.  Any help would be greatly appreciated.  Thanks!

[kglad]

never "move" adobe programs.  if you can undo what's been done, you have a greater chance of success when you properly install.

to properly install, use the installation file (Download Adobe Photoshop Elements | 2022, 2021) and your serial number (for serialized products like pse).

save your installation file for future use.

[niagara94]

Hi - Thank you for your response.  I have tried to install using the installation file and I'm unable  to because of what I mentioned above.  Any ideas?

[kglad]

you need to undo whatever you did when you "moved" adobe programs.

you may be able to use the cleaner tool for this, Use the CC Cleaner Tool for installation issues (adobe.com)

[Evelyn25082084w07l]

Hi - I contacted Adobe and they directed me to a different download file and it works!  Thanks for your time and help!

[kglad]

you're welcome.

[Spencer38205923t19w]

Hi Do you still have the link

[kglad]

@Spencer38205923t19w 

another user's link won't be public and therefore won't be available to you.  you can check your account (https://account.adobe.com) or contact adobe support.

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.