Invalid billing information

[Kateřina Štětinová]

I want to order the Digital Photo Plan (20 GB), but after filling in the billing 
information, I always get the error "Invalid billing information". I called 
customer support, but all I was told was that I should look up this issue on 
this website. Has anyone had the same problem and can advise me what to do with it?

[John T Smith]

Log-in to your account and click this link https://account.adobe.com/

or

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long