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Invalid Installation code. what do I do know pls?

New Here ,
Nov 22, 2022 Nov 22, 2022

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Good Evening,

 I've purchased Elements from the Adobe website. All installed and running the programe.

To access the video editor it ask me to enter the serial number.

This I have on my adobe account page,

I've tried several times and it flashes "the serial number you have entered is invalid"! 

Im not sure what to do to. Any advise please?

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Community Expert ,
Nov 22, 2022 Nov 22, 2022

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your serial number is 6 groups of 4 numbers =  24 numbers.  are you using the correct number?

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New Here ,
Nov 22, 2022 Nov 22, 2022

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Hi thanks for the reply. yes its the seril number on my adobe purchases page invoice. but when i enter these 24 numbers its says the serial number you have entered is invalid.

 

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Community Expert ,
Nov 22, 2022 Nov 22, 2022

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Photoshop Elements and Premiere Elements are different programs with different serial numbers... did you buy both?

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New Here ,
Nov 22, 2022 Nov 22, 2022

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hi thanks for the reply.

Im only trying to access the video editor on premiere elemnts but dont have the correct serial number?

 

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Community Expert ,
Nov 22, 2022 Nov 22, 2022

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use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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