Is CC offering a 60 days free access in this time?

New Here ,
Mar 17, 2020 Mar 17, 2020

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Please see photo below. Is this offering true for freelance artists? Has anyone else seen this post. Thank you!

 

Melvin

 

PHOTO-2020-03-18-13-10-34.jpg

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correct answers 2 Correct answers

Community Expert , Mar 19, 2020 Mar 19, 2020

Good morning.
This was one of the things that was being done before the outbreak of COVID-19 and was offered to keep customers trying to cancel.
I've seen similar screens when I tried to cancel before, but at that time I canceled without receiving the benefit.
You have to go through the steps to see if you can get the same benefits.

It is in Japanese, but here is the story of the person who actually got the benefit.

https://shedxlife.com/pc/231/

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Adobe Employee , Mar 20, 2020 Mar 20, 2020

Tacfly is correct, Melvin.  The 60-day offer is available to some, not all,  individuals when they attempt to complete the cancellation process as discussed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html.  The offers vary by region and individual.

 

You can find information about what Adobe is doing to help during the current pandemic at https://www.adobe.com/covid-19-response.html?promoid=RGJ8NJ5Q&mv=other.

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LEGEND ,
Mar 18, 2020 Mar 18, 2020

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I've moved this post from the Poorly named Community Help forum, which is for getting help using this forum system, to the Get Started forum.

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Community Expert ,
Mar 18, 2020 Mar 18, 2020

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Community Expert ,
Mar 19, 2020 Mar 19, 2020

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Good morning.
This was one of the things that was being done before the outbreak of COVID-19 and was offered to keep customers trying to cancel.
I've seen similar screens when I tried to cancel before, but at that time I canceled without receiving the benefit.
You have to go through the steps to see if you can get the same benefits.

It is in Japanese, but here is the story of the person who actually got the benefit.

https://shedxlife.com/pc/231/

TkfY(ACP),JAPAN><br />TkfY,JAPAN

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Community Expert ,
Mar 19, 2020 Mar 19, 2020

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I think that's related to the process in the link below rather than the free Education access for distance learning.

https://petapixel.com/2020/03/18/adobe-is-giving-everyone-2-months-of-free-creative-cloud-heres-how-...

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Adobe Employee ,
Mar 20, 2020 Mar 20, 2020

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Tacfly is correct, Melvin.  The 60-day offer is available to some, not all,  individuals when they attempt to complete the cancellation process as discussed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html.  The offers vary by region and individual.

 

You can find information about what Adobe is doing to help during the current pandemic at https://www.adobe.com/covid-19-response.html?promoid=RGJ8NJ5Q&mv=other.

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Community Expert ,
Mar 24, 2020 Mar 24, 2020

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"The 60-day offer is available to some individuals"

 

Jeff, to clarify: if  someone begins the cancellation process and this offer does not come up, what happens? Do they complete the cancellation and pay the cancellation fee?

 

~ Jane

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Adobe Employee ,
Mar 24, 2020 Mar 24, 2020

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Yes, you are correct Jane.  For complete details on the cancellation procedure, see http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html.

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New Here ,
Aug 20, 2022 Aug 20, 2022

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If I accept the offer, do I stay on a monthly plan for 29,99 /mo or does the price go up afterwards like announced in an email? And does this 60 days free-offer extend my plan for 2 months? Or do I have a new 12 month contract afterwards? There are no details given...

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Community Expert ,
Aug 20, 2022 Aug 20, 2022

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 Or do I have a new 12 month contract afterwards? There are no details given...


By @marion-q

 

Yes, you would be signing up for a new subscription.

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