I am experiencing an issue updating PS
System Windows 10 - 64 bit - laptop
LR-PS-Creative Cloud all new in last two weeks
Error showing in Creative Cloud Desktop - Photoshop update failed
- Click ReTry but error code 306 appears
- Click learn more, input 306 error code, confirmation 'error installing this update'
- Tried Download from the section marked Solutions that didn't work so tried Windows altrernative download (Windows 10 -64 bit)
- Unzipped the file and clicked set-up,exe
The download bar proceeded to confirm installation but.....
when I return to Creative Cloud Desktop it still states... 'update failed Retry'
I closed the App and reopened it but still made no differnce
Hi thanks for your reply
I have been to that page you mention
Downloaded for Windows 10 - 64 bit all as axplained above, sorry if I wasn't clear, I was trying to confirm as much as possible.
Result after installing is still 'update Fail' Retry
Does your computer user profile have administrative permissions to read/write to files on the hard drive which is needed for installation?
Also refer to this help article:
I installed LR CC, PS and Creative Cloud with no issues.
It wasn't until I came to install a PS update that I had a problem and cannot install it?
I have just returned to the link you provided and tried again.
I tried to download and install from the alternative downloads, choose Windows 10 - 64 bit
I can confirm the file downloaded as before
I can also confirm the it unzip and attemted to install but then comes the 306 error again?
Would it be worth uninstalling PS and reinstalling it?
Would it cause any issues with my account or would it automatically link to my package?
If you think it is worth trying please confirm link to download PS
Thank you for your help it is really appreciated.
I went to uninstall Creative Cloud, chose repair. Once completed PS updated no problem.