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Issue trying to login during installation

Robert24919877n85d
New Here ,
Jun 18, 2022 Jun 18, 2022

I am having issues trying to log into my account while installing Acobat on my Mac. 

 

I have Mac OS 12.5, the password on the adobe website works, but not when I am trying to install the software the password magically doesn't work. How can I get this fixed. I tried chatting with customer service but they ended my chat. 

 

Robert24919877n85d_0-1655567806223.png

 

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John T Smith Community Expert
Community Expert ,
Jun 18, 2022 Jun 18, 2022

Read what Test Screen Name says in this message

Solved: Says password isn't correct. What can I do? - Adobe Support Community - 8238866

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Nancy OShea Community Expert
Community Expert ,
Jun 18, 2022 Jun 18, 2022
LATEST

Enter your Mac device password; not Creative Cloud password.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
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