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Issues with account and downloading update

New Here ,
Nov 04, 2019 Nov 04, 2019

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In 2012 I bought for my office Adobe Creative Suite 6. I still have the original CDs. I just updated my Mac OS so I'm unable to use my programs, which I desperately need. The OS update says I have to update Abobe CS6 in order to be able to use them with Mac OS Catalina. Well I can't download the updates because of the following reasons:

 

1. I bought the CS6 for eduactional purposes. I work for an university.

2. My university email in 2012 was xxxx

3. Since 2018 my email was changed to xxxx

4. Actually, from february 2020 on my email will change to xxxx

5. Since I bought CS6 in 2012 my email has changed, although I still work for the same university.

 

So, I need to retrive my original account in order to be able to update my apps. I also have a personal Adobe account under REMOVED

 

Ivonne Lozada

REMOVED

 

[personal information removed for your protection
https://community.adobe.com/t5/Community-Help/Email-signatures-and-personal-information/td-p/4786467]
[This is a public forum, not Adobe support, please do not post personal information]

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Feature request

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Community Expert ,
Nov 04, 2019 Nov 04, 2019

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CS6 does not work with Catalina, and there are no updates that will make it work... you need an older operating system

 

Read all of the replies in this message when you have a problem with Catalina
-includes two links on how to revert to a previous operating system
https://community.adobe.com/t5/Get-Started/Catalina-upgrade-breaks-Photoshop-and-Illustrator/td-p/10...

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