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It happened adobe revoked my CS6 license as expected to force me to switch to CC

Community Beginner ,
May 10, 2024 May 10, 2024

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It happened Adobe revoked my CS6 license which is purchased for a company I started years ago which I closed. I used the license as a personal license for years, they revoked it. Out of the blue. 

 

I guess this type of treatment is despicable and disgusting. Because I own a license and paid $$$ for it as a (Perpetual) license they broke the agreement. Now I really started to hate them for it.

 

And to Add to the issue they won't help me by any means via chat or email they closed all support doors.

 

This is what I call big company doing whatever they want breaking agreements thinking they are untouched.

 

And if someone sane or with decent morals at Adobe would step in to help I would appreciate it.

 

[Edited by moderator]

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Community Expert ,
May 10, 2024 May 10, 2024

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what exact message do you see?

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Community Beginner ,
May 10, 2024 May 10, 2024

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I get this massage:

Capture.PNG

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Community Expert ,
May 10, 2024 May 10, 2024

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ask support why it was revoked.

 

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Beginner ,
May 10, 2024 May 10, 2024

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I told before "The chat refuses to support me regarding CS6" it directs me to some cummunity link.

 

And It's preposterous to use twitter to ask for support from Adobe, but why not I may try.

 

I have bought a hard copy of CS6 back in 2012 it's original from a reseller that is authorized.

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Community Expert ,
May 10, 2024 May 10, 2024

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they'll tell you why it was revoked.

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Community Beginner ,
May 10, 2024 May 10, 2024

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Via twitter? very classy of Adobe.

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Community Expert ,
May 10, 2024 May 10, 2024

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chat or twitter or don't.

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Community Beginner ,
May 10, 2024 May 10, 2024

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They cornered me to Twitter sir the chat is a dead loop.

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Community Expert ,
May 10, 2024 May 10, 2024

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did you type agent?

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Community Beginner ,
May 10, 2024 May 10, 2024

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Yes I typed "Agent" no matter what I do the system won't let me chat with nobody regarding CS6. 

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Community Expert ,
May 11, 2024 May 11, 2024

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ok. that limits you to twitter/x which is unsatisfactory, i know.

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Community Expert ,
May 11, 2024 May 11, 2024

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LATEST
quote

Yes I typed "Agent" no matter what I do the system won't let me chat with nobody regarding CS6. 


By @quakebox

CS6 is old and out of support.

 

You could pretend that you try buying a new plan. That will get you connected to an agent. I can't say if the agent can help you.

ABAMBO | Hard- and Software Engineer | Photographer

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