It keeps showing that my purchase wasn't detected.

[timbee77]

What should I do? I have paid for the plan a week ago but I am still not able to use any of the applications.

[kglad]

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[moved from Downloading, Installing, Setting Up to Adobe Creative Cloud]

[daizyoubu]

this issue seems to be affecting users in Hong Kong according to the information from technical supports.

[kglad]

hong kong users are seeing an adobe-side problem.  they should use 2018 apps and/or wait for an adobe fix.

[daizyoubu]

any chance of know when the issue could be fixed for users in Hong Kong?

meanwhile, what is the list of 2018 apps exactly? I am seeing some apps are working but some are not.

[kglad · Accepted solution]

i do not know when adobe expects the problem to be fixed.

previous versions are revealed in the apps tab by clicking the arrow abutting the open/install button after clicking preferences>cc>tick show older apps.

[timbee77]

Thanks, I can use the full 2018 version of premiere pro. Hope that the Adobe can fix the 2019 one asap.

[kglad]

you're welcome.

[daizyoubu]

not really helpful. for instance, Lightroom Classic CC, which version is supposed to work...(2018 equivalence)

it only has CC (2015) 6.0, and the rest are 7.x

[daizyoubu]

This issue has been lasting for a month already.

I am really not sure when it is going to be fixed.

[aleesquirrel]

My CC app works now and shows install instead of buy now / try, am installing the apps. Am also using Lightroom full version.