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1. Recharge your device.
2. Use Adobe's Cleaner Tool to wipe all apps from your system.
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
3. Restart device.
4. Reinstall Creative Cloud followed by Illustrator, etc...
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html