J'ai eu un prélèvement automatique sans demande et je n'ai pas accès à la suite adobe

[hayal5E90]

Bonjour,

Je viens vers vous car j'ai eu un prélévement automatique sans mon accord sur mon compte paypal, et je n'ai pas accés aux logiciels aprés plusieurs essais, je trouve cela triste alors que j'ai eu un prélévement de 359,75 €, 

Merci de bien vouloir m'aider à résoudre le probléme, 

[John T Smith]

1st - Log-in to your Adobe account and click this link https://account.adobe.com/products

2nd - This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730