Before telling the whole story, I want to clear one thing that I was stupid for not being careful tracking down my payment. So I took a big chunk of responsibility in this experience. However, that is still not a good excuse for Adobe to do such thing that happened below.
So here is the story:
I noticed today that Adobe was charging me two times on two of my different cards. One is 19.99 which is my current plan. The other one is 29.99 which I don't remember. Both plans start overlapping at Jan 2018.
So I contact the FAMOUS Customer Service asking what is going on.
During the conversation, while we were both trying to figure out why is this happening. I realized I logged into Adobe with my Gmail account before that I can't remember if it was canceled or not. So I provide it to this "AGENT" trying to figure out if that is what's causing the double charging. And here is his response.
Ok great. Problem solved! I mean, I wish I could get all the refunds from the last few months but since I was the one who forgot about it, I understand he can only give me the last refund.
I asked "THE AGENT" if he could cancel my Gmail account completely since I don't need it anymore. He said he can not do that because I am logging with a different account.
So I ended the chat and trying to log in with my Gmail. Then here comes the INTERESTING PART: Adobe showed me that this account is no longer active!!??
What is happening here? Does this mean I actually canceled my plan a long time ago and Adobe has been charging me the whole time?! Did this VIJENDRA SONKER LIED TO ME?!
I hop on to the " Customer Service" again, trying to figure out what is going on here. And then things start getting very shady. This time a guy called HARSHITA said this account is no longer existed! Oh great! how come it magically disappeared since I don't remember either deleting it nor request THEM to delete it?
And then things start getting more ridiculous. He claims that there is a third account that is REALLY charging me the 29.99. Oh my, what is this? A lottery?
This is a lesson learn today myself: make a note for what you sign up to in the future.
Finally, I remember I have an ancient Hotmail that I haven't been using for almost 2 years. So I give him the Hotmail account, and there is it! The so call true 29.99 charging account.
I mean, at this point what do you think?
I just think this looks dishonest and irresponsible. And now when I was able to get into the Adobe with my Hotmail, it showed nothing about my previous payment. Since it has been canceled, everything vanished. There was no evidence to trace back which one it the true 29.99 accounts. And there is only one order history showing I ordered adobe creative cloud in 2015 for 19.99!?
19.99? Then when did it turn to 29.99?
I guess a big company like Adobe simply don't care about the tiny 10 dollars that they can secretly add on to your account without notifying you.
If I was lazy and never went back to check my Gmail account, does that mean the so call TRUE HOTMAIL 29.99 account will keep charging me for another few months?
Between this HARSHITA and the VIJENDRA, someone is not telling the truth here.
SHAME ON YOU!!
And to everyone here. Watch out to your auto payment. I hope I am the last bad example happened here.
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