Kaleido Fx 4 Installation pro

New Here ,
May 30, 2022 May 30, 2022

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I have bought Kaleido Fx 4, but when I go to Creative Cloud there is only a buy button, not an install button

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Adobe Employee ,
May 30, 2022 May 30, 2022

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Hi there, 

 

Do you have an active Creative Cloud subscription? Please make sure you are signed in with the correct Adobe ID. 

 

You may also try steps shared this link for help:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Do let us know the outcome. 

 

Thanks 

Kanika 

 

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New Here ,
May 30, 2022 May 30, 2022

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I've now paid so my subscription includes Creative Cloud, but when I go into Kaleido Fx 4 I still only get the buy button.

 

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Adobe Community Professional ,
May 30, 2022 May 30, 2022

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using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Adobe Community Professional ,
May 30, 2022 May 30, 2022

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in support of @KanikaS's suggestions, you need a cc subscription, and you need to have purchased that ps plugin using the same adobe id.

 

to confirm you did that, check that your account - https://account.adobe.com shows both.

 

if you did not use the same adobe id for both, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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