Keine Updates mehr für Beta-Versionen möglich

[Inge5E91]

Ich kann neuerdings keine Updates der Beta-Versionen mehr installieren (siehe Screenshots): Photoshop /Premiere Pro / Illustrator / Media Encoder. Was kann ich "reparieren"?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[kglad]

your first png does not show Adobe Installer.exe is installed, and that exe is the problem cited in your posted error message.

can you uninstall you beta versions?

[Inge5E91]

Thank you for the problem-solving suggestion! I'll be happy to do that, but first I want to understand why: I've been using and paying for the full Creative Cloud for years. I am regularly informed about updates and provided with the installations. There have been various beta versions for months (years?), about which I am regularly informed, and the updates were installed automatically or on demand without any problems until 2 (?) weeks ago.

WHAT exactly happened NOW that I can no longer install beta versions? Why should I UNINSTALL the beta versions, were they completely reprogrammed about 2 weeks ago, or what happened???

NOTHING has changed on my computer (Windows 11, 32 GB RAM) in the last few months except for Windows updates. And as an addition: Of course, the updates to the original programs continue to run fully or semi-automatically as desired / "Illustrator v 29.2" for example 7 days ago.

[kglad]

i don't know what changed on your computer or why it changed, but (assuming you have an individual subscription) common culprits are anti-virus apps.

[Inge5E91]

Then thank you for informing us that Adobe is distributing virus-infected beta versions to users with individual subscriptions! I will then delete all beta versions and will not allow the criminal gang around CEO Shantanu Narayen (if your information is correct) to have any further access to my computer.

[kglad]

you misunderstood, butgood luck.

[Inge5E91]

No, I would like to work with functional betas and current developments as before, but that doesn't seem possible without risk, right?

[kglad]

all reports of av problems are false positives. ie, an av problem, not an adobe problem.

[Inge5E91]

Okay, we'll end this nonsense now. Again: I have not received an AV problem or a message of this type! Rather, I have no way of updating my beta versions because my virus scanner is supposedly going crazy without reporting it / very funny.

In the course of our discussion, I now remember that several years ago I had an update problem with Acrobat (then WITHOUT a "beta") and an earlier computer that also suddenly could no longer find the update path. At that time there was a targeted Adobe support that found the error (German/English problem obviously), explained the cause to me and apologized (to me and other people affected). We were provided with a repaired update file that worked in Germany, which was then exchanged online.

I don't remember the details because I've been working with Adobe programs regularly and without any problems over the last few years. Maybe a look into the past when support still worked will help...

[kglad]

AGAIN, i can't see your computer and therefore cannot determine what caused the problem.  and i don't even know your subscription type.

[Shivangi_Gupta]

Hi Inge5E91,

Thanks for reaching out. Have you followed the steps listed in this article? https://adobe.ly/4fUhvvK

Let us know.

^SG