Large hidden files in CRLogs folder

Community Beginner ,
Jan 21, 2018 Jan 21, 2018

Copy link to clipboard

Copied

Large hidden files in CRLogs folder

The path is: C:Users/Username/AppData/Roaming/Adobe/CRLogs

This CRLogs folder takes up 51GB of my hard drive. Inside the folder files as *.dmp

What are those files?

Is it save to delete those?

Is there any official response from Adobe on this? Google isn't really turning up much of use

TOPICS
Creative Cloud

Views

9.2K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Feb 02, 2018 Feb 02, 2018

Hi,

CR Logs should automatically get removed after sending to Adobe servers but in an old version, there was an issue which in the rare case would not delete them if unable to send. This has been fixed in newer versions and will automatically be taken care of when an update of application is rolled out.It is safe to remove them if required.

Feel free to update the thread for more questions. You may also Contact Customer Care for help and information.

Thanks

Kanika

Likes

Translate

Translate
Adobe Employee ,
Feb 02, 2018 Feb 02, 2018

Copy link to clipboard

Copied

Hi,

CR Logs should automatically get removed after sending to Adobe servers but in an old version, there was an issue which in the rare case would not delete them if unable to send. This has been fixed in newer versions and will automatically be taken care of when an update of application is rolled out.It is safe to remove them if required.

Feel free to update the thread for more questions. You may also Contact Customer Care for help and information.

Thanks

Kanika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 02, 2018 Feb 02, 2018

Copy link to clipboard

Copied

Thanks

Get Outlook for Android<https://aka.ms/ghei36>

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 02, 2022 Jun 02, 2022

Copy link to clipboard

Copied

This issue has not been resolved (2022 06-02) even years later. I have always deleted the cache, previews and other Adobe Common files, which has worked to clear up a little space when my memory is low but for the first time I have finally run across a folder that was eating up over 160GB on my OS hard drive. This is ridiculous and is absolutely an issue and needs to be more widely written about. Some of the files on here are over a year old... I was almost to a point of buying a larger OS SSD to combat the issue before discovering this folder.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 27, 2022 Jun 27, 2022

Copy link to clipboard

Copied

I just found this thread, we are in the year 2022 and the PROBLEM PERSISTS with the latest Adobe Lightroom update. I just deleted over 70GB of this folder with junk files generated by Adobe Lightroom... I thought I was running out of space on my "C" drive and I didn't understand why my installed programs were taking up so much space. Adobe should correct this and duly inform its users. // Acabo de encontrar este hilo, estamos en el año 2022 y el PROBLEMA PERSISTE con la ultima actualizacion de Adobe Lightroom. Acabo de borrar mas de 70GB de esta carpeta con archivos basura generados por Adobe Lightroom... pensaba que me estaba quedando sin espacio en mi disco "C" y no entendia porque mis programas instalados ocupaban tanto espacio. Adobe deberia corregir esto e informarlo debidamente a sus usuarios.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 30, 2022 Jun 30, 2022

Copy link to clipboard

Copied

The same happened to me. Seems to be an issue of the latest updates. That should really be solved in the year 2022. And I also think, adobe should inform its users!!!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 30, 2022 Jun 30, 2022

Copy link to clipboard

Copied

LATEST

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines