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Latest Adobe Creative Cloud Desktop update fails on my Windows 11 pc

New Here ,
May 06, 2022 May 06, 2022

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Yesterday on my Windows 11 machine, Creative Cloud Desktop indicated there was an update available. I let it go. The result was a new installtion with a totally blank window when it runs.

I went to the Cloud site and downloaded the latest version, installed it, and opened it.

All I get is a blank window.

Reboots don't seem to help.

 

It updated fine on my Win 10 machine.

I'm now stuck.

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Creative Cloud , Installation

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correct answers 1 Correct answer

Community Expert , May 06, 2022 May 06, 2022
Community Expert ,
May 06, 2022 May 06, 2022

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reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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Community Expert ,
May 06, 2022 May 06, 2022

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New Here ,
May 06, 2022 May 06, 2022

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Thanks.

I fixed it by downloading the "uninstall" app which also has a repair option.

I ran the repair, that downloaded a new copy (even though I did that yeaterday" and when that installed, it ran perfectly.

The repair option obviously did something additional.

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