• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Latest CC InDesign not available

New Here ,
Oct 22, 2021 Oct 22, 2021

Copy link to clipboard

Copied

No updated version available for CC InDesign in my CC Desktop ; but I know for a fact that they're up to a way more recent version. Keep having to convert partners' files back to previous version. It's been over 2 weeks with these discrepancies. When/why?

 

P.S. And the Support from Adobe is VOID. No contact info, no chat, no nothing. Just a bunch of circular links. Very, very frustrating (but I guess my mere 1000 $ of subscription per year is peanuts for them).

 

TOPICS
Creative Cloud

Views

218

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 22, 2021 Oct 22, 2021

Copy link to clipboard

Copied

Please check whether System requirements are met :

https://helpx.adobe.com/indesign/system-requirements.html

 

For further assitance provide more details like Computer make and model , OS version.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 26, 2021 Oct 26, 2021

Copy link to clipboard

Copied

Hi @Govardhan.V , Thank you for taking the time to suggest a solution. I confirm I'm uptodate. 😞

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 26, 2021 Oct 26, 2021

Copy link to clipboard

Copied

Open Command prompt and type below command 

 

WINVER

 

it will show Windows internal version, share the version number

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 26, 2021 Oct 26, 2021

Copy link to clipboard

Copied

As I said... Windows 21H1.

Capture d’écran 2021-10-26 095750.jpg

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 26, 2021 Oct 26, 2021

Copy link to clipboard

Copied

Have you tried reinstalling Creative Cloud desktop app?

If not , you may try it 

 

https://helpx.adobe.com/in/download-install/kb/failed-install-creative-cloud-desktop.html

 

Start from Step 3

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 23, 2021 Oct 23, 2021

Copy link to clipboard

Copied

Hi @Cath_at_Késako,

Assuming your computer meets or exceeds the min-requirements for latest InDesign software, try this:

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

For future reference:

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 26, 2021 Oct 26, 2021

Copy link to clipboard

Copied

Hi @Nancy OShea , Thank you for taking the time to reply! I had already done that procedure; but repeated again anyway. And I still don't have the latest version ; when opening a partner's InDesign, I still have to convert for lack of latest version. Best, Cath

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 26, 2021 Oct 26, 2021

Copy link to clipboard

Copied

LATEST

Can you connect to Adobe's servers?  See help article below.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

If you're on a Teams/Enterprise plan, ask your IT dept for assistance. 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines