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Latest CC InDesign not available

New Here ,
Oct 22, 2021 Oct 22, 2021

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No updated version available for CC InDesign in my CC Desktop ; but I know for a fact that they're up to a way more recent version. Keep having to convert partners' files back to previous version. It's been over 2 weeks with these discrepancies. When/why?

 

P.S. And the Support from Adobe is VOID. No contact info, no chat, no nothing. Just a bunch of circular links. Very, very frustrating (but I guess my mere 1000 $ of subscription per year is peanuts for them).

 

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Creative Cloud

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Adobe Community Professional ,
Oct 22, 2021 Oct 22, 2021

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Please check whether System requirements are met :

https://helpx.adobe.com/indesign/system-requirements.html

 

For further assitance provide more details like Computer make and model , OS version.

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New Here ,
Oct 26, 2021 Oct 26, 2021

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Hi @Brucgovn , Thank you for taking the time to suggest a solution. I confirm I'm uptodate. 😞

 

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Adobe Community Professional ,
Oct 26, 2021 Oct 26, 2021

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Open Command prompt and type below command 

 

WINVER

 

it will show Windows internal version, share the version number

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New Here ,
Oct 26, 2021 Oct 26, 2021

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As I said... Windows 21H1.

Capture d’écran 2021-10-26 095750.jpg

 

 

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Adobe Community Professional ,
Oct 26, 2021 Oct 26, 2021

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Have you tried reinstalling Creative Cloud desktop app?

If not , you may try it 

 

https://helpx.adobe.com/in/download-install/kb/failed-install-creative-cloud-desktop.html

 

Start from Step 3

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Adobe Community Professional ,
Oct 23, 2021 Oct 23, 2021

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Hi @Cath_at_Késako,

Assuming your computer meets or exceeds the min-requirements for latest InDesign software, try this:

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

For future reference:

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 26, 2021 Oct 26, 2021

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Hi @Nancy OShea , Thank you for taking the time to reply! I had already done that procedure; but repeated again anyway. And I still don't have the latest version ; when opening a partner's InDesign, I still have to convert for lack of latest version. Best, Cath

 

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Adobe Community Professional ,
Oct 26, 2021 Oct 26, 2021

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LATEST

Can you connect to Adobe's servers?  See help article below.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

If you're on a Teams/Enterprise plan, ask your IT dept for assistance. 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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