Latest Update Upload Issue

[Blair The Yeti Mason]

The latest update stops at 43% on my laptop. I have left the connection open over night 4 times now and it wont load past 43%. Anyone got a fix?

[AxelMatt]

Please try a clean reinstallation by doing the following steps below: 

• uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html  
• then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html  
• clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html  
• restart your computer (don't skip this)  
• reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.  

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)  

use the desktop app to install your cc programs/trials  

[Blair The Yeti Mason]

Did not work, deleted and cleaned as per instructions same problem currentlyhave no Lightroom stops loading at loading at the same point

. Could be our slow internet connection. Will try a on a faster network or look for other option. 

[Jeffrey_A_Wright]

TheYeti, sorry that you continue to encounter problems with the update process.  Please check the log files to determine the error that is preventing the update process.  Once the exact error is known then a proper solution can be implemented.

Please see  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html for information on how to locate the fatal errors within the log files.