Legacy Acrobat Unable to activate and use despite deactivating all previous computers

[DoorGuy500]

I am working in Windows 10, Ryzen 7700 processor, 64 mg RAM and have a new motherboard. I need my Acrobat X Pro program but it will not read my PDF files (that it created over the past number of years) telling me they are corrupted. They weren't yesterday when I use the program just prior to my rebuild. Now the Adobe program, although licenced and activated, refuses to activate on this computer despite have no activated devices listed in my profile. 

What must I do to get the program running (activated on this computer) and what might I expect when I am getting messages that the PDF files are corrupted.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[Brad @ Roaring Mouse]

Did you do a full reinstall after changing your system? Your previous install would be linked to your old hardware (much like Windows itself would be)

[DoorGuy500]

Yes, I did complete reinstall, but I moved oy OS on the NVME drive so the computer must hae some residual information then. At least that points the way. But as far as my devices, I have deactivated anything that was listed. Woudsl that problem then be inside my computer? The Control Panel does not show the Adobe products in order to uninstall anything. Am I back to square opne with the install? Wipe my c-drive and reinstall starting over then?

[kglad]

you don't need, nor can you, re-register acrobat x.  you just need it to be installed and activated.  

is it?

[DoorGuy500]

I have reinstalled, the program insists I must register it. Then I am told
that I have too many devices.registered with it. This happened once before,
many years ago, if my memory serves me correctly, and the only way to
correct it was to have human involvement in the process. I'm not sure if
they had to go in on their end and clear out some files or what. The email
account I used at the time was in Texas, and I no longer have access to
that email. I just finished a clean reinstall of Windows 10 and so I
should be working with a clean registry but I am having no more luck
getting this program working.

[Brad @ Roaring Mouse]

Outside of compatibility issues (Windows 10 by nature is outside Acrobat X's normal compatibilty range; there's lots of threads on that issue if you want to seach that up to see what others have experinced), I'm curious where you got your Acrobat X.. was it part of a CS6 install or was it a standalone purchase. If the latter, on your Adobe Accounts page under Products, is it listed there (possibly with its serial number)?

On the install you just did, what version is it exactly?

[DoorGuy500]

Yes, I bought Acrobat 7, and the upgrade to Acrobat 8 and the upgrade to
Acrobat X. Adobe has the same key on my products page as I have. I also
have the keys for the 7 & 8 as well and have to enter those whenever I
needed to do a reinstall. I've had a few computer crashes, but this doesn't
usually come up. Acrobat X has been working fine for me in a Win10
environment for many years.... atleast since Win10 came out..

[kglad]

you can receive an excess activation, not registration, count message. the only way to remedy that is to use a computer with an activated version, and deactivate (open app > click help > sign out or deactivate). there's no work-around.

[DoorGuy500]

That computer died a sudden and unexpected death. Adobe has worked around
this issue before. Once that I am aware of.

[kglad]

not anymore.  the days of adobe support resetting activation counts is over.  they say the servers that were used to perform that service no longer are operable.

[DoorGuy500]

So how am I supposed to get this to work?

[kglad]

i already explained. if it's impossible for you to comply, it's impossible to activate your legacy app.

[DoorGuy500]

Well that is very disappointing. I'll have to find another program to open my PDF files.

[kglad]

yes, adobe's recently done several user-unfriendly things recently.

[DoorGuy500]

Thank you for your help. Have a blessed life.

[kglad]

you're welcome 

[kglad]

don't post, even partial, serial numbers.

[DoorGuy500]

apologies

[DoorGuy500]

Thank you very much!