Legacy Product not showing in registered product list.

[MeSo2]

I obtained an email from <Removed by moderator> to my only email I always used back in 2010.

It states:

The following products from order AD_________ are now available for download:
Adobe Creative Suite 5 Web Premium (Windows,English) 

I am trying to deactivate my registered license because I did a hardware swap. At this late juncture there is no way for me to undo my hardware upgrade. Can I please get some help with that?

Also, I have tow licenses. I could deactivate my other license and reactivate it on this new build, but I am afraid that will fail. (Will it fail? I do not want to end up with no license working.)

Your help is highly appreciated.

[Nancy OShea]

[Moderator moved from Using the Community forums to Download & Install.]

CS5 is a 15-year-old, unsupported product that's way beyond its 'replace me' date. Even if you could install it on a new machine and operating system for which it was never intended, the aged out activation servers are no longer fully functional. Nobody can guarantee anything. 

Best advice, replace CS5 with modern software that's fully supported & compatible with your new equipment.

MODERN OPTIONS:
==============
FREE Acrobat Reader -- view, comment, print & sign PDF.
https://www.adobe.com/acrobat/pdf-reader.html

Paid Acrobat Pro -- the complete solution for creating and saving PDF.
https://www.adobe.com/acrobat/acrobat-pro.html

Photoshop Elements or Premiere Elements (3 year license, no subscription needed).
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:
- Photoshop CC and Photoshop on iPad
- Camera Raw
- Lightroom on desktop, mobile and the web
- Lightroom Classic
- Portfolio website + hosting
- Adobe Express (free starter plan)
- Bridge
- 20 GB cloud storage (upgradable to 1 TB).
https://www.adobe.com/creativecloud/photography.html

Premium Adobe Express ($10/month). Mobile & web-based graphics & video apps for social media content creators.
https://helpx.adobe.com/express/using/express-overview.html

Creative Cloud Bundles & Single App Plans for mobile, web & desktops
https://www.adobe.com/creativecloud/plans.html

Most Creative Cloud apps work on these systems, no more than 2 versions back:

• Windows 11 (64-bit) versions 23H2, 22H2; Windows 10 versions 22H2, 21H2;
• MacOS 15 (Sequoia), 14.7 (Sonoma), 13.6.7 (Ventura), 12.7.6 (Monterey).

- https://helpx.adobe.com/creative-cloud/system-requirements.html

Hope that helps.

[Jeffrey_A_Wright]

MeSo2, please see https://adobe.ly/4gDNe4V for information on how to manage and maintain any remaining activations that you have for Creative Suite 5 Web Premium. ^JW

[MeSo2]

Thank you for that link.

FYI, when running PS I get this prompt

I starten the uninstall process and got this

and after that this:

What should I do next?

[MeSo2]

one more

[Nancy OShea]

In a nutshell, your operating system doesn't support legacy uninstallers.  Not too surprising.

And you've exceeded your activation limit. To activate on a new device, you must first deactivate PS from the Help menu on the other installed device, if it's available. 

Good luck.

[MeSo2]

I went back and rebuild my old system. I found that now I can deactivate but somehow the deactivation is not sticking. I used this: 
To deactivate CS5 Web Premium on Windows 10, find the .exe file of example Illustrator, click right mouse button and go to "Properties -> Compatibility". Set "Compatibility mode" to Windows 7. Then run illustrator.exe file with Administrator privileges and go to "Help -> Deactivate", check all Adobe programs and click on Deactivate - DONE

I click on Suspend Activation

and get

But closing and reopening the application it is still active.

[kglad]

your computer has to communicate that deactivation to adobe's servers and that requires security updates to the os and default browser.

[kglad]

it's too late to deactivate from your computer with the changed hardware unless you can restore the old hardware.

[MeSo2]

I restored the old hardware; but deactivation is not working. (See above for details.)

[kglad]

i understand.  see my previous post explaining why local changes my not be registered with adobe's servers.