Licencing Photoshop Elements 2022 lost last week

[PASCAL22728057anyt]

Good morning,
Until last week I was using Photoshop Elements 2022 which I purchased. Suddenly it no longer works and my account states that I don't have a license!
Did ADOBE not clean up a little too quickly?
THANKS

Good morning,

Until last week I was using Photoshop Elements 2022 which I purchased. Suddenly it no longer works and my account states that I don't have a license!

Did ADOBE not clean up a little too quickly?

THANKS 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[kglad]

do you see an option to license pse 2022 when trying to open it?

[PASCAL22728057anyt]

No, the home page offers me to edit photos and when I click it spins non-stop.

[kglad]

what makes you think it's unlicensed?  ie, open pse, click help and see if activate/sign-in or deactivate/sign-out is clickable.  DON'T click on deactivate/sign-out.

[PASCAL22728057anyt]

When I go to https://account.adobe.com/ I can't find my license anymore.

Historically I have 2 email addresses I bought the PSE 2022 license on mail2. Then I bought another license on mail1 for another PC. I thought I was doing the right thing by adding the second address to my mail1 account as a mail2 recovery address. It may have made some knots...

Thanks

[kglad]

again, what makes you think it's unlicensed?  ie, open pse, click help and see if activate/sign-in or deactivate/sign-out is clickable.  DON'T click on deactivate/sign-out

[Jeffrey_A_Wright]

Pascal, I can confirm there are no registered software titles under the e-mail address you used to post to this public discussion forum. I would recommend contacting people within the organization that manages the e-mail address to figure out the proper account that has access to Photoshop Elements 2022.

Please see https://adobe.ly/4hKDnuE for information on how to review the software titles registered under the account. ^JW

[PASCAL22728057anyt]

Hello,

the people within the organization that manages the email address to determine the appropriate account told me that they do not have control over perpetual licenses, but only subscriptions... I believe my license is permanently lost.

Thanks

[kglad]

@PASCAL22728057anyt 

did you purchase pse using your company id/email or using your personal info?

[PASCAL22728057anyt]

I purchase pse using your company id/email

[kglad]

I purchase pse using your company id/email

By @PASCAL22728057anyt

that must be a typo. did you mean you used your company info?

[PASCAL22728057anyt]

Sorry, yes my company infos.

[kglad]

can you still use that company email?

[PASCAL22728057anyt]

Yes

[kglad]

what do you see when you open pse?

[PASCAL22728057anyt]

on the first window I can click on Edit Photos, and when I click on it nothing happens.

[kglad]

copy and paste, into a reply here, a screenshot of the help menu in your pse.

[PASCAL22728057anyt]

Recently I have been able to open the application again by double-clicking on an existing Photoshop file, but I can only do it once otherwise I have to turn the PC back on... so i tried to connect, and now, unlike last time it works fine!

THANKS A LOT

[kglad]

ok, so everything's fixed?

[PASCAL22728057anyt]

Yes, thanks.

[kglad]

you're welcome.

and for others there was never evidence of a license issue.

[Nancy OShea]

If you changed the primary email attached to your Elements account, log-in with it below.

https://account.adobe.com/products

NOTE:  Products are different from subscription Plans.