• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Licencing Photoshop Elements 2022 lost last week

New Here ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

Good morning,
Until last week I was using Photoshop Elements 2022 which I purchased. Suddenly it no longer works and my account states that I don't have a license!
Did ADOBE not clean up a little too quickly?
THANKS

Good morning,

Until last week I was using Photoshop Elements 2022 which I purchased. Suddenly it no longer works and my account states that I don't have a license!

Did ADOBE not clean up a little too quickly?

THANKS 

Views

184

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

do you see an option to license pse 2022 when trying to open it?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

No, the home page offers me to edit photos and when I click it spins non-stop.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

what makes you think it's unlicensed?  ie, open pse, click help and see if activate/sign-in or deactivate/sign-out is clickable.  DON'T click on deactivate/sign-out.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

When I go to https://account.adobe.com/ I can't find my license anymore.

Historically I have 2 email addresses I bought the PSE 2022 license on mail2. Then I bought another license on mail1 for another PC. I thought I was doing the right thing by adding the second address to my mail1 account as a mail2 recovery address. It may have made some knots...

Thanks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

again, what makes you think it's unlicensed?  ie, open pse, click help and see if activate/sign-in or deactivate/sign-out is clickable.  DON'T click on deactivate/sign-out

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 04, 2025 Feb 04, 2025

Copy link to clipboard

Copied

Pascal, I can confirm there are no registered software titles under the e-mail address you used to post to this public discussion forum. I would recommend contacting people within the organization that manages the e-mail address to figure out the proper account that has access to Photoshop Elements 2022.

 

Please see https://adobe.ly/4hKDnuE for information on how to review the software titles registered under the account. ^JW

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 12, 2025 Feb 12, 2025

Copy link to clipboard

Copied

Hello,

the people within the organization that manages the email address to determine the appropriate account told me that they do not have control over perpetual licenses, but only subscriptions... I believe my license is permanently lost.

Thanks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 12, 2025 Feb 12, 2025

Copy link to clipboard

Copied

@PASCAL22728057anyt 

 

did you purchase pse using your company id/email or using your personal info?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 12, 2025 Feb 12, 2025

Copy link to clipboard

Copied

I purchase pse using your company id/email

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 12, 2025 Feb 12, 2025

Copy link to clipboard

Copied

quote

I purchase pse using your company id/email


By @PASCAL22728057anyt

 

 

that must be a typo. did you mean you used your company info?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 13, 2025 Feb 13, 2025

Copy link to clipboard

Copied

Sorry, yes my company infos.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 13, 2025 Feb 13, 2025

Copy link to clipboard

Copied

can you still use that company email?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 13, 2025 Feb 13, 2025

Copy link to clipboard

Copied

Yes

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 13, 2025 Feb 13, 2025

Copy link to clipboard

Copied

what do you see when you open pse?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 13, 2025 Feb 13, 2025

Copy link to clipboard

Copied

on the first window I can click on Edit Photos, and when I click on it nothing happens.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 13, 2025 Feb 13, 2025

Copy link to clipboard

Copied

copy and paste, into a reply here, a screenshot of the help menu in your pse.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 14, 2025 Feb 14, 2025

Copy link to clipboard

Copied

PASCAL22728057anyt_0-1739542790597.png

Recently I have been able to open the application again by double-clicking on an existing Photoshop file, but I can only do it once otherwise I have to turn the PC back on... so i tried to connect, and now, unlike last time it works fine!

THANKS A LOT

 

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 14, 2025 Feb 14, 2025

Copy link to clipboard

Copied

ok, so everything's fixed?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 14, 2025 Feb 14, 2025

Copy link to clipboard

Copied

Yes, thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 14, 2025 Feb 14, 2025

Copy link to clipboard

Copied

LATEST

you're welcome.

 

and for others there was never evidence of a license issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 12, 2025 Feb 12, 2025

Copy link to clipboard

Copied

If you changed the primary email attached to your Elements account, log-in with it below.

https://account.adobe.com/products

 

NOTE:  Products are different from subscription Plans.

 

Nancy O'Shea— Product User, Community Expert & Moderator

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines