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license

New Here ,
Sep 02, 2020 Sep 02, 2020

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Screen Shot 2020-08-31 at 12.00.31.png

I had a lot of trouble downloading photoshop and now I can't even using because it says that I can't get my license. What do I do and is anyone else having the same problem as me?

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correct answers 1 Correct answer

Community Expert , Sep 05, 2020 Sep 05, 2020

Moving to Download & Install where this belongs.

 

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

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Guest
Sep 02, 2020 Sep 02, 2020

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Moving to the Licensing forum from Photoshop

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Community Expert ,
Sep 05, 2020 Sep 05, 2020

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Moving to Download & Install where this belongs.

 

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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