license

[tuna_3676]

Hello,
I have an Adobe Web Premium CS5 license that I registered to my company in 2012. Although I uninstalled the program from my old computer, the license deactivation process did not work properly due to the outdated Windows version, and the product registration is still linked to that machine.
When I try to install it on my new computer, it says that the license is already in use. I tried to remove the license via my Adobe account, but no registered computer appears there.
As a result, how can I deactivate this license and install it on my new computer?

[kglad]

you have to use the old computer.

reinstall cs5 and hope it's still showing activated or, at least, can be activated.  then update the os and default browser > deactivate and test if that deactivation was successful.

[tuna_3676]

I’ve done all of these, but even though it says it has been deactivated, it still doesn’t work. Can’t I deactivate this license from my Adobe account?

[kglad]

no. 

[Nancy OShea · Accepted solution]

CS5 is outdated software from 14 years ago.  It's way beyond its 'replace me' date. 

If you're not able to deactivate CS5 from your previous device, you're stuck. It can't be activated on a new machine.

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