Licensing CS4 and CS5 with active serial numbers: why fail? LOCKED, DUPLICATE

[tonj1008265]

I have licenses for FW CS4, DrW CS4 and AI CS5. I changed from a Mac Pro 2009 to a Mac Mini 2018, with OS X 10.14.3.

Downloading all 3 programs work with the help of the Adobe-page. At installation of the programs, typing the serial numbers for registration left me with a red cross at the end of the serial number line and I cannot go on further. The team of Adobe checked my licenses and serial numbers, they are allright and valid. Suprisingly, launching the trial versions (no license needed) do work smoothly! So the programs can run on OS X 10.14.3, that’s not the problem. Only the verification of the licenses fail obviously. Launching the trial and trying to registrate afterwards, gave me the same red cross. I have tried everything that was suggested, cleaned my Mac from all Adobe files, started all over again, nothing worked.

So, is anyone at Adobe willing to help me? Let’s switch serial numbers, for instance. Or have the registration procedure repaired, or something like that. Anyone an idea?

Grz, Ton

[cdeatherage]

My guess is that the reason your installations do not verify is that the Adobe servers which originally operated the verification process have been permanently retired. (That's how old those versions are.) Without being able to close that loop, your installations fail. Likely, your only recourse is to choose one of the subscription plans Adobe now offers.

Chris

[WolfShade]

I thought that the verification servers for CS4 were still running.  I know that CS3 servers were decommissioned.  But if the CS4 servers are not running now, it must have been done very recently.

In any case, Adobe should be able to issue you a new key that should work, if the current (and correct) keys do not validate.

V/r,

^ _ ^

[tonj1008265]

Thanks, I agree. I already suggested a switch of serial numbers, disable the old numbers and work with the new ones. A fair deal I think.

[Jon Fritz]

Is the program giving you any error information as to why the numbers aren't working, like "invalid" or "revoked"?

Are any of your programs labeled with "Upgrade" on their packaging?

[tonj1008265]

Hi John,

if I go on after the red cross the term “invalid” is used. I have downloaded copies of the applicationss, no case or whatever. Also I don’t have other serial numbers (of earlier versions or so). My Adobe accountpage only shows 1 number at all 3 applications for which I have a license. If there would be any “first” number, Adobe should show this, I think?

[Preran]

I understand. For more help, I suggest getting in touch with our customer care team using this link Contact Customer Care

They should be able to help you.

Thanks,

Preran

[Preran]

Meanwhile, I do urge you to carry on with the discussion here. The experts here are highly conversant with this topic.

[tonj1008265]

Dear Preran, I have spend about 10 hrs with 5 or 6 experts from that team, they couldn’t help me and at last send me to this forum. Even allowing entrance to my computer didn’t help. I think that something goes wrong with the verification of my serial numbers. I think the solution could be that Adobe would give me new numbers that will work, while at the same time disabling the old numbers of course. Like Nancy suggest: qualifying numbers.

[tonj1008265]

Hi Preran,

Now can anyone of the Adobe board help me out? I have valid serial numbers (as checked by Adobe), FW DrW CS4 and AI CS5 can run as trial versions on OSX 10.14.3, but the registration of valid serial numbers fail. There must be some way out, don’t you agree?

[Jeffrey_A_Wright · Accepted solution]

Locking this discussion as it is a duplicate of Registration CS4 and CS5 application fail?

[tonj1008265]

The subscription plan is far too expensive for me and for many others.

[Nancy OShea]

Activation servers for CS4 and CS5 should still be working.  That red X could indicate your product is an upgrade that needs a qualifying version's serial number first.   If you registered your products online, you could possibly find your other serial numbers by logging-in to your Adobe Account at link below.

https://account.adobe.com/

[tonj1008265]

Dear Nancy, I am already using the serial numbers that are shown in my Adobe Account page. The help team has checked these numbers several times, so they must be the right ones. Maybe you are right and should Adobe give me new qualifying numbers.

[Nancy OShea]

I can't issue new serial numbers.  Nobody here can.

You have to contact support and plead your case to them.

[tonj1008265]

Hi Nancy,

I already asked support for this... they send me to this forum. Apparently the Adobe staff is following this discussion (which is a good sign!), so I have to plead my case to them. If this is only a technical (software) problem, this should be an easy case.

To be clear/honest (apologies for my English): I am an private amateur user, only every now and then I use DrW to update my website www.tonjenner.nl and I use FW for editing pictures and making knobs and so on. I am not a professional user. I haven’t got the money for the very expensive CC. The CS versions are allright for me.