Light Room 6 install on new computer. Can't deactivate old system

New Here ,
May 07, 2022 May 07, 2022

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I have standalone Lightroom 6.14 on old Windows7 desktop and then on Windows10 laptop. Trying to deactivate the laptop  but deactivate option doesn't appear in the software "Help" menu as the website suggests. Deactivation necessary so I can install on the new Windows 11 desktop computer. Installed successfully but gives max install serial number warning that I must deactivate one of the other systems before I can use this new computer's installation. 

 My online account doesn't show the software at all so that makes it difficult to deactivate it. Both installations were registered at the time of installation. Can anyone explain this and how I can deactivate the laptop license to free up the serial number for my new system?

 

 Aggravated!

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Adobe Community Professional ,
May 07, 2022 May 07, 2022

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When you can't properly deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
May 07, 2022 May 07, 2022

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Not sure if legacy LR6 will even run on Win11. You might want to keep it activated on your Win10 machine just in case.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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