Lightroom 5 - Installation

[Stephan_2804]

Hallo,

ich habe von meinen Eltern Lightroom 5 DVD erhalten, die nie genutzt wurde und im Schrank verschwand. Ich wollte diese nun bei mir installieren, scheitere jedoch bei der Seriennummer. Der DVD ist ein Abrufcode beigefügt, über den man online eine Seriennummer generiert. Leider erhalte ich die Mitteilung, dass der Code nicht aktiv ist. 

Kann mir jemand helfen, dass ich die Seriennnumer noch aktivieren kann?

VG

[Axel Matt]

LR 5 is very old and not compatible with modern operationg system. You can't be sure that LR5 is running properly. It can be, but it also can't be. On modern operating system, especially on MacOS the installation program isn't supported and doesn't run. 

Which operating system do you use? 

To generate a "normal" serial number from a redemption code please take a look here:

https://helpx.adobe.com/de/download-install/kb/redemption-code-help.html

[Stephan_2804]

Hello Axel,

my operating sytem is Windows 10. Actualy, I use LR4.4 and it's running perfectly. So I think, LR5 will work.

Unfortunately it doesn't work to generate a "normal" serial number from a redemption code. 😞

Are there no other options?

[Axel Matt]

Are you shure that's a redemption code and not a "normal" serial number. A serial number contains 24 digits (4 digits in 6 groups)  like this 1111-2222-3333-4444-5555-6666.

[Stephan_2804]

No, there is a card in the dvd-box called "Abruf der Seriennummer", which contains a code to generate the serial number online (www.adobe.com/go/getserial_de). But it doesn't work. According to the message the "code" is not activated. 😞 

[Axel Matt]

The only chance I see is to contact the Adobe support.

https://helpx.adobe.com/de/contact.html

I think it doesn't work because LR 5 is very old and no more supported.