Lightroom CC crashes

[Arnkloev]

I have just downloaded Lightroom CC via Creative Cloud. I already have Lightroom 5 installed. The CC version crashes during launch on my iMac 27" late 2013. I have never had issues before. I have made a restart. Do I have to uninstall version 5 first ?

[Technomad]

I'm having exactly the same problem: have restarted, uninstalled and reinstalled it - no difference. Tried to download the installer directly from Adobe's web site so it didn't have to go through CC - it told me it was downloading, but wasn't. Adobe support aren't answering anything. The decline of Adobe into idiocy and incompetence continues…

[Arnkloev]

Thank you - relieved - not alone. I wont do anything in a rush then.

[Technomad]

I've tried: launching from the catalogues; uninstalling and reinstalling (not easy on a capped connection); restarting; repairing permissions; sacrificing a small chicken… …basic conclusion is that it's fecked.

[Arnkloev]

Hopefully the chicken doesn't run around without its head...like some others 😉

[kah96]

The Adobe Support team told me how to fix it.

At least the solution worked for me.
I renamed the Lightroom preference file: that you find in: ~/Library/Preferences

It is called: com.adobe.Lightroom6.plist

Then i logged out of the Creative cloud app, and in again. And it worked.

[Macdandi]

thx for this tip, it worked for me 🙂

[Arnkloev]

‌ thank you. What filename did you rename from and did you rename from within lightroom or in finder ?

[kah96]

I renamed it from com.adobe.Lightroom6.plist to: com.adobe.Lightroom6.plistold

And I did it in finder

[matthewc49444670]

No luck for me - even went as far as trashing all com.adobe.* plist files in ~/Library/Preferences.

Get the splash screen for a moment and then nothing...

[kirsten1982]

Hi same problem here,

your Solution didn't work for me. Any Ideas?

Cheers Kirsten

[markz67691179]

Exactly the same with me.

Logging in / out or file renaming has no effect.

Splash screen for a moment then nothing...

[BelePhotography_CH]

Please follow the description by Adobe on logging in and out of the Creative Cloud App. From what I see some users here believe starting and stopping the application is equal to logging in and out - IT IS NOT. Neither is rebooting your computer. You really have to log out in the application. Some people have reported that only repeated logout and logins solved the issue.

If you still have issues, they are most likely related to other issues with updating the license files, start searching threads on how to troubleshoot such issues. For me and many, many others however following these steps solved the issue.

[markz67691179]

Thanks for your advice.

I have repeatedly tried Logging in and out of Creative Cloud to no effect.

Cheers

Mark Z

[lightroom and revel]

Just make sure that you log out from within an application (LR or PS). it worked for me on two machines.

Best,

Dmitry

[markz67691179]

Thanks for your advice but no joy.

I've tried logging out from Lightroom 5 and signing back in as well as from Creative Cloud.

Frustrating!

Cheers

MarkZ

[lightroom and revel]

I know - it was frustrating for me for the whole day. Forgot to add that I also renamed the file as suggested above. Logged out from within PS. Back in from within CC.

Anyway, best of luck!

Regards,

Dmitry

DesignAtelierArticle

[tinae20041895]

Its not working for me either! I have signed out of all of the applications and CC several times. My account is current and all software up to date so thats not the issue. All of this started last night after loading the software. Shame on Adobe.

[petimorgan.co]

Thank you this worked for me.

[venkphoto]

Relating to post by steve gandy - I just can't get to adobe support , i keep going in circles - Can you please let me know the what to rename & what to do - would be thankful

[lightroom and revel]

I had a problem on all my four iMacs. The solution was to log out from with an app (PS CC in my case) and log back in through CC).

it worked on all four machines.

On two machines I renamed the file as described here:

I renamed the Lightroom preference file: that you find in: ~/Library/Preferences

It is called: com.adobe.Lightroom6.plist

renamed it from com.adobe.Lightroom6.plist to: com.adobe.Lightroom6.plistold

On the other two I just logged out and back in without renaming. So I guess it doesn't matter.

Hope that helps,

Regards,

Dmitry

DesignAtelierArticle

[venkphoto]

Many thanks Dima

If you have already installed LR CC & it is not launching ( then on double clicking credits screen flashes & the the software does not start ) I found a simpler workaround by chance . Sign out of CC ( thro the top menu bar in mac) . Then start the LR CC - it will ask you to sign to ( in my case it did ) - ask you to agree to the " Agreement ... normal in all S/w's) & wolla it starts - its starts with a 30 day trial membership. Though i am not sure why that happens - i am paying the Adobe for photographer 9.99 $ per month

[miriama2220959]

Same problem here - and I can't log in and off in CC Desktop, because I have uninstalled it, and the re-installation does not work. Either the download suddenly ends without any error message, or I get a CC Desktop icon on my Desktop, which does not open. If anybody could help - that would be great.

[lightroom and revel]

Try running disk utility and restarting the machine...

[miriama2220959]

Disc Utility, is this for Mac only? I am using a PC...