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Lightroom CC crashes

Explorer ,
Apr 21, 2015 Apr 21, 2015

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I have just downloaded Lightroom CC via Creative Cloud. I already have Lightroom 5 installed. The CC version crashes during launch on my iMac 27" late 2013. I have never had issues before. I have made a restart. Do I have to uninstall version 5 first ?

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correct answers 1 Correct answer

Adobe Employee , Apr 27, 2015 Apr 27, 2015
If you are having problems running lightroom CC 2015 after installing it,  and signing out and back in to CC does not help , please see option 2 at this link:Lightroom doesn't launch or quits automatically after splash screen Pattie

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Explorer ,
Apr 25, 2015 Apr 25, 2015

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The file that needs to be re-named or trashed is the pref file inside the User Home/Library/Preferences. Apple hides this Library folder from the casual user now. Hold the Option Key down while looking in the Go Menu and you will see the Library folder choice.

On one Mac I needed to do this. On another I only needed to logout and into Adobe.

Steve Gandy
Photographer - Instructor
stevegandy.com

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Explorer ,
Apr 26, 2015 Apr 26, 2015

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Tried all the above, log out/log in, got rid of the plist, and still crashes in develop mode.

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Community Beginner ,
Apr 26, 2015 Apr 26, 2015

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Any fix for this Adobe?!? There are a lot of different suggestions in this forum for correcting this problem, some of them more involved than others but other than log in/ log out of CC desktop app and deleting preferences shouldn't there be a fix from Adobe? Pretty frustrating - and there are many others who also don't have a solution.

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Community Beginner ,
Apr 26, 2015 Apr 26, 2015

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This is absolutely ridiculous!!! This should have been sorted by Adobe. I've just wasted the last 2 days on and off trying to get this to work...................think its time to say goodbye Adobe and "Hello" Capture one!

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Adobe Employee ,
Apr 27, 2015 Apr 27, 2015

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If you are having problems running lightroom CC 2015 after installing it,  and signing out and back in to CC does not help , please see option 2 at this link:

Lightroom doesn't launch or quits automatically after splash screen


Pattie

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Community Beginner ,
Apr 29, 2015 Apr 29, 2015

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Yep. Renaming SLStore and SLCache worked for me. Thanks to all who suggested it!

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Community Beginner ,
Apr 29, 2015 Apr 29, 2015

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Solution two — renaming the cache files — worked for me. Thanks!

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Adobe Employee ,
Apr 29, 2015 Apr 29, 2015

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Jeffrey and Mike-

You are welcome.

I'm glad you are now up and running

Pattie

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Community Beginner ,
Apr 29, 2015 Apr 29, 2015

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Renaming the cache files was the solution for me, too. Thank you!!

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Adobe Employee ,
Apr 29, 2015 Apr 29, 2015

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I'm glad to hear it fixed your issue, Miriam.

Pattie

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New Here ,
Apr 30, 2015 Apr 30, 2015

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Hello,

I've tried option 1:  doesn't work.

I've tried option 2 : doesn't work too and I got this error message : "configuration error - error 16".

I'm trying to run the trial version of Lightroom CC for 5 days now !! Staff, thank you for helping me.

Olivia

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Adobe Employee ,
Apr 30, 2015 Apr 30, 2015

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Hi Olivia,

When you launch a Creative Cloud (CC) or Creative Suite (CS) application and receive a configuration error 15 or 16 that asks you to uninstall or reinstall the product, it means that permissions to application folders are set incorrectly.

See this link for details on this issue: Configuration error | CC, CS


Pattie



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New Here ,
May 03, 2015 May 03, 2015

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Option 1 doesn't work.

Option 2 also doesn't work - SLStore and SLCache directories do not exist under Library/Application Support/ Adobe

I have been attempting to try out Lightroom for over a week now with no luck.

Running OSX 10.10.3 and newest version of Abode Lightroom CC. Note: Photoshop CC 2014 works just fine on this same computer (2011 MacBook Air).

Any ideas???

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New Here ,
May 31, 2015 May 31, 2015

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I have tried all these options and I keep crashing.  This is not good.

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Community Beginner ,
Apr 26, 2015 Apr 26, 2015

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I can't find the library preferences! Help!!!

I've  uninstalled, reinstalled, restarted... all twice over and now nothing will open!

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Explorer ,
Apr 26, 2015 Apr 26, 2015

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In the Finder, go to "GO" hold down the Option Key and the Library appears.

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New Here ,
Jun 25, 2015 Jun 25, 2015

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I dont seem to have a file there which is called anything with lightroom... what was the file called before you chnaged its name? Thanks, Pat

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Community Beginner ,
Apr 26, 2015 Apr 26, 2015

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I'm also having the same problems! It's driving me crazy!!! And the support docs are useless!!!

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Community Beginner ,
Apr 21, 2015 Apr 21, 2015

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I'm running windows 8.1 and I didn't have any issues.  I downloaded/installed Lightroom CC, opened program, it asked to update my LR5 catalog, continued and opened everything in LR6.  Then I proceeded to uinstall LR5.  I was thinking it would have just updated LR5 instead of installing a separate program.  Haven't had issues since, maybe only mac.

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Explorer ,
Apr 21, 2015 Apr 21, 2015

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Case closed - no problems. I simply signed out of Creative Cloud and signed in again and voila !!!

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Explorer ,
Apr 21, 2015 Apr 21, 2015

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exactly - no reason to rename files - just logout and back in:

CC applications close immediately after launch

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New Here ,
Apr 25, 2015 Apr 25, 2015

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Thank you so much - logging out and in was the solution for me!

Hint: Make sure that you are logged out (you have to got to preferences - closing the cloud app is not sufficent!)

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Explorer ,
Apr 26, 2015 Apr 26, 2015

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Akimulator has is right. Worked for me as well. It's not obvious from within the Creative Cloud program, but you have to go to Preferences to log out. Once I logged out and logged back in, Lightroom CC opened right up and migrated my catalog. It was crashing every time before that.

Hope this helps!

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Explorer ,
Apr 26, 2015 Apr 26, 2015

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Still happening, tried all the suggestions.

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Explorer ,
Apr 22, 2015 Apr 22, 2015

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the advice worked for me.  it will rename/recreate your catalog when you launch. They could make this easier/smoother.

At least the solution worked for me.
I renamed the Lightroom preference file: that you find in: ~/Library/Preferences

It is called: com.adobe.Lightroom6.plist

Then i logged out of the Creative cloud app, and in again. And it worked.

Steve Gandy
Photographer - Instructor
stevegandy.com

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