Lightroom CC download stops at 42%

[jellyfrank]

I've been trying to install Lightroom through the CC desktop app, but it always stops at 42% with an "installation failed" message.

I've tried uninstalling and reinstalling CC, as well as using the cleaner tool.

Other apps install just fine through CC.

When I delete the CC app and download Lightroom from the Adobe website (so that it uses its own installer), the installation gets to 63% and then fails.

I am running Mac OS X Sierra.

When I click on the "More Information" on the error window, it takes me to a blank browser page ( file:///tmp/C26E7592-12C9-4A6E-B772-6461B3B9D0A2/Summary.htm?mv=product&mv2=accc )

[kglad]

that's just after the update files are downloaded and extraction starts.  empty your temp and tmp files and make sure there's plenty of room on your c drive.

you can also update directly using the lr 6.10 link below:

Individual User Downloadable installation files available:

• Suites and Programs:    CC 2017 |  CC 2015.5 | CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
• Acrobat:  DC, XI, X | X Suite | 9,8 | 9 pro extended exe,9 pro extended 7z | 9 standard  | 8 standard |
• Authorware:  7.01 windows |
• Captivate:   10 (2017) | 9 | 8 | 7 | 6 | 5.5, 5 | 1
• Cold Fusion:  11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0 |
• Contribute:  CS5 | CS4, CS3 | 3,2
• FrameMaker:  12, 11, 10, 9, 8, 7.2 |
• Lightroom:    6.10| 5.7.1|  4.4 | 3.6 |
• Photoshop Elements:   15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 mac
• Premiere Elements:   15,14,13,12,11,10,9,8| 9, 8, 7 win | 8 mac | 7 mac
• RoboHelp:   2015, 11, 10, 9, 8

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

And a big thank you to Jim @ Prodesigntools for helping me with these links!

[jellyfrank]

How do I empty the temp/tmp files?

[kglad]

use finder.

[jellyfrank]

what folder will they be in?

[kglad]

google: mac computer how to use finder

[Govardhan.V]

Steps :

1) Right click on Finder icon and  select "Go-To Folder" option.

2) You will get a text box, type-in below command and then hit 'Return' key.

/TMP

It will open TMP folder.

Trash all the contents present inside TMP folder and try to install Lightroom again.

Still same error?

Click on More Information option in the error pop up and provide us the screenshot of error message.

[jellyfrank]

Same error : /

Screenshot:

And once again, clicking "more information" brings me to the same blank browser page - file:///tmp/D8AF9DE6-ED56-44B7-8B93-9C37A342001E/Summary.htm?mv=product&mv2=accc

However, navigating to that file in Finder gets me here:

[Jeffrey_A_Wright · Accepted solution]

Jellyfrank I am sorry that you continue to face installation failures of Lightroom CC 2015 on macOS 10.12.  If the suggestions currently offered have not resolve the error then please review the product installation log to determine the cause of the installation failure.  Details on how to locate the installation log can be found at Troubleshoot Adobe Creative Cloud install issues with log files​.

You are welcome to post any errors you discover to this discussion.  The most recent errors will be at the end of the file.

[javaunf49343446]

If you're on wifi, try to use mobile hotspot from your cell phone plan. That solved my problem!!