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I'm trying to install the trial version of Lightroom CC. I was able to install Lightroom Classic just fine, but I need the CC version because it has a compatible IOS app and Classic doesn't (as far as I know).
Anyway, in the Apps section in the Creative Cloud it says "not compatible" and when I click it insists I don't have a newer version of Windows 10 installed even though I clearly do. I have 1809 which is obviously later than 1703. Can anyone help me or explain what's happening? I have signed out and signed back in. I have updated Windows. And I have uninstalled the Cloud and reinstalled it. Nothing seems to help. Any help would be appreciated, thanks.
I just wanted to let you know that I did contact them and was given an alternative way to download Lightroom CC. It's working now. Thanks for the tip!
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restart your computer and retry updating.
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I did. Several times. I spent the later half of yesterday doing just that. No change.
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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html
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I just wanted to let you know that I did contact them and was given an alternative way to download Lightroom CC. It's working now. Thanks for the tip!
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good to hear!
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I'm having the same problem and I'm struggling to contact them
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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html
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heyysusana it would have been nice if you could have posted how you solved the problem for others to see