Lightroom CC says I need to update Windows 10 to install, but I already have the latest version of Windows 10 installed.

Community Beginner ,
Jan 22, 2019 Jan 22, 2019

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I'm trying to install the trial version of Lightroom CC. I was able to install Lightroom Classic just fine, but I need the CC version because it has a compatible IOS app and Classic doesn't (as far as I know).

Anyway, in the Apps section in the Creative Cloud it says "not compatible" and when I click it insists I don't have a newer version of Windows 10 installed even though I clearly do. I have 1809 which is obviously later than 1703. Can anyone help me or explain what's happening? I have signed out and signed back in. I have updated Windows. And I have uninstalled the Cloud and reinstalled it. Nothing seems to help. Any help would be appreciated, thanks.

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correct answers 1 Correct answer

Community Beginner , Jan 23, 2019 Jan 23, 2019
I just wanted to let you know that I did contact them and was given an alternative way to download Lightroom CC. It's working now. Thanks for the tip!

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Adobe Community Professional ,
Jan 22, 2019 Jan 22, 2019

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restart your computer and retry updating.

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Community Beginner ,
Jan 22, 2019 Jan 22, 2019

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I did. Several times. I spent the later half of yesterday doing just that. No change.

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Adobe Community Professional ,
Jan 23, 2019 Jan 23, 2019

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using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Community Beginner ,
Jan 23, 2019 Jan 23, 2019

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I just wanted to let you know that I did contact them and was given an alternative way to download Lightroom CC. It's working now. Thanks for the tip!

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Adobe Community Professional ,
Jan 24, 2019 Jan 24, 2019

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good to hear!

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New Here ,
Feb 06, 2019 Feb 06, 2019

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I'm having the same problem and I'm struggling to contact them

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Adobe Community Professional ,
Feb 07, 2019 Feb 07, 2019

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using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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New Here ,
Oct 11, 2021 Oct 11, 2021

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heyysusana it would have been nice if you could have posted how you solved the problem for others to see

 

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