Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
0

Lightroom CC says "upgrade needed" even though I have the correct version of Windows

Community Beginner ,
Nov 20, 2018 Nov 20, 2018

Copy link to clipboard

Copied

I'm trying to install Lightroom CC. I'm getting a message that says Please update your operating system to: Windows 10 (version 1703 or later). However I already have Windows 10, build version 17134 (see screenshot.)

I had this same problem with InDesign a while back. It refused to let me upgrade to 13 even though I had the required version of Windows. I finally quit trying, and some weeks later I got several updates to my Adobe products, including InDesign (it skipped 13 and went to 14.)

Capture.JPG

TOPICS
Creative Cloud

Views

1.6K
Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 20, 2018 Nov 20, 2018

Copy link to clipboard

Copied

that's a build number, not version. the oct 2018 win 10 update is version 1809.

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 20, 2018 Nov 20, 2018

Copy link to clipboard

Copied

Thanks for explaining that! It seems I actually have Version 1803.

So shouldn't Lightroom CC be compatible?

Capture.JPG

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 20, 2018 Nov 20, 2018

Copy link to clipboard

Copied

Well this is strange, but as I was typing my last reply I got dinged with an update notification in Creative Cloud. It was for Lightroom CC, which updated and seems to be working fine.

I didn't do anything on my computer except look up the actual version number. No idea what's going on, but I'l take it!

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 20, 2018 Nov 20, 2018

Copy link to clipboard

Copied

LATEST

all's well that ends well.

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines