Lightroom Download stops at 42%?

Report · Jul 19, 2017

Hello,

My lightroom download stops at 42% on my creative cloud application and I have no idea why!

I looked up some similar situations, and for each situation it says to log out and log back in. However, I cannot log out of my account and have no idea why!

My computer is a Macbook Pro, 2011. It works perfectly fine, but i don't know why lightroom won't download and why im having these problems.

Thanks

Report · Jul 19, 2017

Moving to Creative Cloud Download & Install

Report · Jul 19, 2017

Brytan8888 I am sorry that you are facing difficulties installing Lightroom CC 2015 on Mac OS. What version of Mac OS are you installing Lightroom on?

Brytan8888 you mentioned you were unable to sign out? What error is preventing you from signing out of the Adobe Creative Cloud desktop application?

I would recommend reviewing the installation log to determine why Photoshop Lightroom CC 2015 is failing to install. Details on how to locate the installation log can be found at Troubleshoot Adobe Creative Cloud install issues with log files . Please post any errors you discover to this discussion Brytan8888.

Report · Jul 19, 2017

Hello,

The version of Mac OS that I am currently on is Sierra 10.12.5.

I cannot tell you why the desktop application will not allow me to sign out. I click the sign out button and after it does nothing.

Thanks

Report · Jul 19, 2017

Thanks for the update Brytan8888. Signing out and in is likely not related to the current installation error. To discover the exact error please review the installation log as discussed in message #2 of this discussion. Please post any errors you discover to this discussion. The find command can be utilize to locate the error.

Report · Jul 30, 2017

************************* START Adobe Setup *************************

</ProductInfo>

<PackageServiceURL>https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v2/applications</PackageServiceURL>

<x-api-key>CreativeCloud_v4_2</x-api-key>

<prefMigration>FALSE</prefMigration>

<workflowType>install</workflowType>

</RequestInfo>

</DriverInfo>

07/30/17 18:40:32:457 | [WARN] | | HDSetup | OOBEUtils | XMLParser | | OOBEUtils | 105957 | Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “application.xml” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Applications/Utilities/Adobe Sync/application.xml, NSUnderlyingError=0x7a649770 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

07/30/17 18:40:32:457 | [ERROR] | | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 105957 | Error Failed to copy src file '/Applications/Utilities/Adobe Sync/application.xml' to dst file '/Library/Application Support/Adobe/PCF/{COSY-2.4.1-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'.

07/30/17 18:40:32:457 | [ERROR] | | HDSetup | HDPIM | AMTConfig | | HDPIM | 105957 | Unable to copy AMT config file '/Applications/Utilities/Adobe Sync/application.xml' to pcf folder '/Library/Application Support/Adobe/PCF/{COSY-2.4.1-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s), 2 warnings(s)

ERROR: Cannot load AMT config file '/Applications/Utilities/Adobe Sync/application.xml'

ERROR: Error Failed to copy src file '/Applications/Utilities/Adobe Sync/application.xml' to dst file '/Library/Application Support/Adobe/PCF/{COSY-2.4.1-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'.

ERROR: Unable to copy AMT config file '/Applications/Utilities/Adobe Sync/application.xml' to pcf folder '/Library/Application Support/Adobe/PCF/{COSY-2.4.1-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'

WARN: ERROR invalid xml file path. Could not read data from path /Applications/Utilities/Adobe Sync/application.xml

WARN: Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “application.xml” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Applications/Utilities/Adobe Sync/application.xml, NSUnderlyingError=0x7a649770 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

-------------------------------------------------------------------------------------

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s), 2 warnings(s)

ERROR: Cannot load AMT config file '/Applications/Utilities/Adobe Sync/application.xml'

ERROR: Error Failed to copy src file '/Applications/Utilities/Adobe Sync/application.xml' to dst file '/Library/Application Support/Adobe/PCF/{COSY-2.4.1-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'.

ERROR: Unable to copy AMT config file '/Applications/Utilities/Adobe Sync/application.xml' to pcf folder '/Library/Application Support/Adobe/PCF/{COSY-2.4.1-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'

WARN: ERROR invalid xml file path. Could not read data from path /Applications/Utilities/Adobe Sync/application.xml

WARN: Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “application.xml” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Applications/Utilities/Adobe Sync/application.xml, NSUnderlyingError=0x7a649770 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

-------------------------------------------------------------------------------------

Report · Jul 31, 2017

Brytan8888 thank you for the update. Do you use a System optimizer utility or did you recently restore your applications and documents from a back up?

From the error message it appears that currently installed files, in this case the Application.xml is unable to be read and moved to the required location.

To resolve this error I would recommend removing all installed Adobe Creative applications including Lightroom CC 2015. To do so please complete the following steps Brytan8888:

Run all available uninstallers located in Applications/Utilities/Adobe Installers - Uninstall or remove Creative Cloud apps
Uninstall the Adobe Creative Cloud desktop application after all other applications are removed
Download and run the CC Cleaner Tool - Use the Creative Cloud Cleaner Tool to solve installation problems
Download and install the Adobe Creative Cloud desktop application and Lightroom CC 2015 - Download and install Creative Cloud apps

This should restore the required files. Also the current version of Lightroom CC 2015 will be installed as part of the installation process through the Creative Cloud desktop app.

Please update this discussion if you have any questions, or encounter additional errors, Brytan8888.

Report · Jul 31, 2017

This worked, thank you

Report · Jul 31, 2017

Excellent thanks for the update Brytan8888!

Report · Sep 19, 2019

If you're on wifi, try to use mobile hotspot from your cell phone plan. That solved my problem!!