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Lightroom Mobile showing “ Preparing your Subscription ”

New Here ,
Apr 19, 2023 Apr 19, 2023

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I just paid for my subscription and although it works on the web version of Lightroom Cloud. It keeps showing that it is Prepapring my Subscription both on my iPad and my iPhone and it has been going on for a while now. It usually gets done in a minute or two but it's been in that loop for a while now. Any help will be appreciated 

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Community Expert ,
Apr 19, 2023 Apr 19, 2023

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restart your phone.

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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New Here ,
Apr 19, 2023 Apr 19, 2023

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Hi @kglad i already restarted both my devices although the message is still showing. I also logged out from both devices and logged back in. It's still showing me the same issue.

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Community Expert ,
Apr 19, 2023 Apr 19, 2023

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did you purchase from an app store or adobe.com directly?

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