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Limit installation of Adobe s/w to ONE USER on a multi-user machine

Community Beginner ,
Jul 30, 2019 Jul 30, 2019

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I have a Windows 10 machine at home with three user accounts.  Only one of them (mine), is for someone with an Adobe Creative Cloud subscription.  The other two users, however, keep getting a Creative Cloud login popup and other messages related to my subscription.  How can I modify (or reinstall) in such a manner that the paid Adobe software (InDesign, Acrobat Pro, Creative Cloud admin app, etc.) is ONLY on my user account?  The other accounts should only have the common, free Acrobat Reader.  I can't leave my account logged in to share with everyone because it would restrict my usage on my laptop.

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Adobe Employee ,
Jul 31, 2019 Jul 31, 2019

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3Damz 3D, what type of user accounts are the other two Windows 10 accounts set for?  Are the other User accounts attempting to launch any other Creative Cloud software, or are they only opening Acrobat DC when they try to view PDFs?

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Community Beginner ,
Jul 31, 2019 Jul 31, 2019

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Standard Windows Users (non-admin).  Neither of the two accounts is attempting to launch any Creative Cloud software.  The Creative Cloud admin app keeps popping up on its own, asking them to sign in.  They also get those Clippy-like popups suggesting they use Adobe cloud services, which they do not want to use.  The only software they should have is Adobe READER DC, but neither was trying to access it at the time.

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Adobe Employee ,
Jul 31, 2019 Jul 31, 2019

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Thanks for the update, 3Damz 3D.  I have not observed this behavior before.  I would recommend you contact our support team at Contact Customer Care for direct assistance.

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Community Beginner ,
Jul 31, 2019 Jul 31, 2019

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Yeah... Tried that yesterday before posting here.  First, I waited a half hour for a tech support rep to become available in chat.  Then, we went around in circles because the rep kept talking about being logged in on two different machines with the same account (not the issue here).  Finally, they said, "I'll have to refer you to Technical Support" (which they were supposed to be in the first place!).  At that point, I held on YET AGAIN for another 15 minutes and then just gave up.  VERY frustrated and disappointed with Adobe tech support.

Going to pursue this through Windows support to see if there is a way to limit access to programs by account.  I did find that there is a registry entry that SHOULD prevent Adobe CC admin app from launching at start, but that shouldn't be necessary.  In the case of software that is based on subscriptions, Adobe should include the appropriate settings in the installation package (e.g. a question that says "Install for all users on this machine?" or "Install for just this user account?").

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Adobe Employee ,
Jul 31, 2019 Jul 31, 2019

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Ok, 3Damz 3D, you can also use the process listed in View Adobe Support cases if you need to update your existing support case.

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Explorer ,
Nov 18, 2022 Nov 18, 2022

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I have the exact same problem.
Other users have acrobat error popups when using pdfs.
Has a solution been found?
Thank you.

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LEGEND ,
Nov 18, 2022 Nov 18, 2022

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Not sure what the problem is. The users should have an Adobe ID and sign in. Not sign out. This does not give access to Creative Cloud products licensed to a different user.

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Community Expert ,
Nov 18, 2022 Nov 18, 2022

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I believe that some of the many support processes launch regardless of a user being signed in.

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LEGEND ,
Nov 18, 2022 Nov 18, 2022

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Yes, the support processes start at boot or login. This does not affect the need to login, or not. This does not affect the ability, or inability to use CC apps. This does not affect how Acrobat Reader works. 

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Community Expert ,
Nov 18, 2022 Nov 18, 2022

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So on the other Windows accounts, a login prompt is generated. If the unneeded Adobe background processes can't run then this wouldn't happen.

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Community Expert ,
Nov 18, 2022 Nov 18, 2022

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This is a Windows issue, in a business setting it can be fixed via Group Policy settings. I'm not sure how that works on Windows 10 Home (which doesn't support Active Directory) or if Parental Controls can be used to restrict software.

Local Group Policy might also be able to limit software use.

https://www.digitalcitizen.life/simple-questions-what-local-group-policy-editor-how-use-it/

https://news.microsoft.com/en-in/features/windows-10-parental-controls-feature/

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