Lizenzprobleme nach Festplattentausch

[HeinzKaE]

Hallo,

vielleicht kann mir hier jemand helfen.

Nachdem ich heute meine Festplatte geklont habe, weil die alte zu klein wurde, ist meine Lightroomlizenz von LR Classic weg. Gestern habe ich noch damit gearbeitet.

Falls das wichtig ist, ich arbeite mit WIN10, die Festplatte ist eine SSD Samsung 860 Pro.

In meinem Adobe Account ist unter Abos auch nichts mehr drin.

Wenn ich LR öffne, wird mir ein kostenloses 7-Tage Abo angeboten.

Was kann ich machen?

Wie kann ich direkt Kontakt zum Support aufnehmen?

Um schnelle Hilfe wäre ich sehr dankbar.

Gruß Heinz

[John T Smith]

Cloning a drive does not always work

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

Then do a fresh install

When you have a subscription, sign IN to your Adobe account
-Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
-https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

[HeinzKaE]

Hallo John,

thanks for your answer.

I allready have an Adobe account sinse years but when i sign in it does not show my lisens.

Do you know, how can i directly contact the adobe support.

[Nancy OShea]

A paid Creative Cloud subscription is essential. Log-in below to ensure your subscription is active and your payment details are current.  Be sure you are logged-in with the correct Adobe ID (email) and password.

https://account.adobe.com/plans

Install Creative Cloud desktop app.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

[HeinzKaE]

i have a paid subscription for LR classic sinse years.

Yersteday i was working with LR.

I followed your steps twice. But without any sucsess.

[AxelMatt]

Please take a look here: Purchased Creative Cloud apps appear as trial versions (adobe.com)

If this doesn't help please try the steps below:

• Sign out from the Adobe Creative Cloud desktop application (Sign in and sign out to activate Creative Cloud apps)
• Browse to the location: [System Drive]:\ProgramData\Adobe
• Rename the 'SLStore' folder to 'SLStore_old'
• Browse to the location: [System Drive]:\Program Files (x86)\Common Files\Adobe
• Rename the 'SLCache' folder to 'SLCache_old'
• Sign in to the Adobe CC desktop app

If this doesn't help you have to contact the Adobe support byclicking the link below.

https://helpx.adobe.com/contact/support.html
You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers. This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.
Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:
https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.
https://helpx.adobe.com/contact/phone.html