Lizenzprobleme nach Festplattentausch

New Here ,
Dec 11, 2021 Dec 11, 2021

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Hallo,

vielleicht kann mir hier jemand helfen.

Nachdem ich heute meine Festplatte geklont habe, weil die alte zu klein wurde, ist meine Lightroomlizenz von LR Classic weg. Gestern habe ich noch damit gearbeitet.

Falls das wichtig ist, ich arbeite mit WIN10, die Festplatte ist eine SSD Samsung 860 Pro.

In meinem Adobe Account ist unter Abos auch nichts mehr drin.

Wenn ich LR öffne, wird mir ein kostenloses 7-Tage Abo angeboten.

Was kann ich machen?

Wie kann ich direkt Kontakt zum Support aufnehmen?

Um schnelle Hilfe wäre ich sehr dankbar.

Gruß Heinz

 

 

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Adobe Community Professional ,
Dec 11, 2021 Dec 11, 2021

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Cloning a drive does not always work

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

 

Then do a fresh install

When you have a subscription, sign IN to your Adobe account
-Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
-https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

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New Here ,
Dec 11, 2021 Dec 11, 2021

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Hallo John,

thanks for your answer.

I allready have an Adobe account sinse years but when i sign in it does not show my lisens.

Do you know, how can i directly contact the adobe support.

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Adobe Community Professional ,
Dec 11, 2021 Dec 11, 2021

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A paid Creative Cloud subscription is essential. Log-in below to ensure your subscription is active and your payment details are current.  Be sure you are logged-in with the correct Adobe ID (email) and password.

https://account.adobe.com/plans

 

Install Creative Cloud desktop app.

 

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Dec 11, 2021 Dec 11, 2021

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i have a paid subscription for LR classic sinse years.

Yersteday i was working with LR.

I followed your steps twice. But without any sucsess.

Adobe CC.JPG

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Adobe Community Professional ,
Dec 12, 2021 Dec 12, 2021

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LATEST

Please take a look here: Purchased Creative Cloud apps appear as trial versions (adobe.com)

If this doesn't help please try the steps below:

  • Sign out from the Adobe Creative Cloud desktop application (Sign in and sign out to activate Creative Cloud apps)
  • Browse to the location: [System Drive]:\ProgramData\Adobe
  • Rename the 'SLStore' folder to 'SLStore_old'
  • Browse to the location: [System Drive]:\Program Files (x86)\Common Files\Adobe
  • Rename the 'SLCache' folder to 'SLCache_old'
  • Sign in to the Adobe CC desktop app

 

If this doesn't help you have to contact the Adobe support byclicking the link below.

https://helpx.adobe.com/contact/support.html
You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers. 
This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.
Click the chat icon at the bottom right of the page to open a chat session.
AxelMatt_0-1639323432245.jpeg

If that doesn't work, try this link, which opens a chat window directly:
https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

PHONE: You can also search this page for a regionally appropriate phone number for customer support.
https://helpx.adobe.com/contact/phone.html

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